Candon City’s Citizen Charter


TABLE OF CONTENTS

The Cover – Candon City Citizens’ Charter
A Guide on Key City Government Services i
Table of Contents ii
City Government of Candon Mission, Vision and Objectives v

FRONTLINE SERVICES

BUSINESS AND INVESTMENT SERVICES

City Business Permits and Licensing Office (CBPLO) 2
Business Permit Application (NEW) 2
Business Permit Application (RENEWAL) 4
Application of Tricycle Permit 6

City Assessor’s Office 7
Securing Owner’s Copy of Tax Declaration for Newly Declared Property (Land, Buildings and Machineries) 7
Securing of Certifications and Tax Declaration of Property 9
Cancellation, Revision and Correction of Assessments 10
Annotation of Mortgage, Cancellation of Bailbonds, Liens and Encumbrances on Tax Declarations 11
Verification of History of Real Property Tax Assessments and Basis of Transfer 12
Verification and Printing of Location / Vicinity Maps 13

City Treasury Office (CTO) 14
Payment of Real Property Taxes 14
Certification of 5 Years Payment of Real Property Tax 15
Certification of Real Property Transfer Tax 16
Payment of Community Tax Certificate (CTC) 17
Issuance of Official Receipts to Barangay Treasurers 18
Signing of Real Property Tax (RPT) Clearance for Business Owners 19

LIVELIHOOD AND EMPLOYMENT SERVICES

Office for Human Resource Management (OHRM) 20
Public Employment Services Office (PESO) 20
Applying for a Job in the City Government 20
Applying for a Job Overseas 21
Applying for the Special Program for the Employment of Students (SPES) 22

AGRICULTURAL SERVICES

City Agriculture’s Office (CAO) 23
Accessing Technical Assistance in Crop Production 23
Farmers Training on Rice and Corn 24
Issuance of Agricultural Certificate 25
Registration of Motorized Banca 26
Livelihood Assistance for Rural Improvement Club (R.I.C.) Members 27

ENVIRONMENTAL SERVICES

City Environment and Natural Resources Office (CENRO) 28
Availing of Garbage Collection Services 28
Rehabilitation/Maintenance of Denuded Natural Resources and Coastal Resources Management Services 29
Securing Permit-to-Cut Trees 30

GENERAL SERVICES

City General Services Office (CGSO) 31
Request for the Use of Chairs, Tents and Tables 31
Request for the Use of Function Room and Other Facilities 32

CIVIL REGISTRY SERVICES

City Civil Registry Office (CCRO) 33
Issuance of Certified True Copy of Birth, Marriage, Death Certificate from the Registry Book 33
Registration of Marriage Certificates 34
Registration of Birth Certificates 34
Registration of Death Certificates 35
Registration of Court Decrees 37
Registration of Legal Instruments 39
Applying for Legitimation of Natural Child 41
Requesting Endorsement of Registry Records to the Civil Registrar General 42
Delayed Registration of Civil Registry Records 43
Applying for a Marriage License 45
Filing Petition for Change of First Name (CFN) or Correction of Clerical Error/s (CCE) 48

SOCIAL WELFARE SERVICES

City Social Welfare and Development Office (CSWDO) 50
Aid to Individual in Crisis Situation (AICS) 50
Pre-Marriage Counselling 51
Emergency Shelter Assistance (ESA)/Core Shelter Assistance (CSA) 52
Issuance of Senior Citizen’s Identification Card (ID) 53
Issuances of Purchase Slip and/or Grocery Booklet to Senior Citizen Members 54
Financial Assistance to Deceased Senior Citizen (FADSC) 55
Rice Assistance to Deceased Senior Citizen
(1 Cavan -NFA) 56
Rice Assistance Program to Indigent Families 57
Issuance of Solicitation Permit 58
Self-Employment Assistance (SEA) / Market Loan 59
Issuance of Certificate of Indigency 60
Securing Social Case Study Report / Referral Letter 61
Assist Women and Children in Difficult Circumstances such as Rape, Physically and Emotionally-Abused 62
Assist Children in Conflict with the Law 63
Assistance to Victim/s of Natural Calamities 65
Assist and Refer Mental Patient/Drug Dependents for Medical Intervention and Rehabilitation 66
Assistance to Out of School Youths (OSY)
Ang Gabay Sa Tuloy-Aral Program (AGSTAP) 67
Assistance to Persons with Disabilities 68
Assistance to Solo Parent 70

HEALTH SERVICES

City Health Office (CHO) 71
Availing of Out Patient Consultation 71
Availing of Reproductive Tract Examinations 72
Availing of Immunization Services 73
Availing of Maternal Health Service 74
Availing Family Planning Service 75
Availing Anti-TB Drugs/Anti- Leprosy Drugs 76
Securing Health / Medical Certificate 77
Laboratory Health Services 79
Availing of Dental Exam 80
Availing of Nutrition Counselling Program 81
Availing of Sanitation and Environmental Services for Safe and Potable Drinking Water 82
Availing Health Certificate of Food Handlers 83
Securing Sanitary Permit 84
Availing of Fogging Operation to Dengue Endemic School and Barangay 85

ECONOMIC SERVICES

City Economic Enterprise Development & Management Office 86
Stall Applicants / Stall Owners / Market Goers 86
Renewal of Stalls/Clearances 87
Issuance of Cash Tickets 88
Market Goers Assistance 88
VETERINARY SERVICES

City Veterinary Services 89
Slaughter House Services 89
Conduct Immunization, Treatment, Deworming and Other Services to Animals 90

COOPERATIVE SERVICES

Office for the Development of Cooperatives 91
Cooperative Organizational Assistance 91
Cooperative Management Assistance 92
Conduct Training, Seminar and Workshop 93

INFORMATION SERVICES

Office for Public Information 94
Data / News / Photo Releases 94
Visitor’s Tour 95

EXECUTIVE SERVICES

City Mayor’s Office 96
Issuance of Special Mayor’s Permit 96
Issuance of Mayor’s Clearance 98
Issuance of Mayor’s Recommendation
(Employment / PDAF) 99
Issuance of Mayor’s Certification 100
Schedule of Marriage / Wedding Solemnization 101
Requests for Ambulance or Other City Vehicles 102

ENGINEERING SERVICES

City Engineering Office (CEO) 103
Securing Building Permit 103
Securing Building Inspection Clearance for Business License 105
Securing Electrical Installation Permit (EIP–for Small Scale Dwelling Units Only) and Other Permits 106
OTHER SERVICES

Office of the City Planning and Dev’t. Coordinator (OCPDC) 107
Securing Zoning Clearance for Business Permit 107

FEEDBACK AND REDRESS MECHANISM 108

COMPLAINTS PROCEDURES 109

CANDON CITY ADMINISTRATION 110

CITY GOVERNMENT OF CANDON
MISSION, VISION AND OBJECTIVES

VISION

A sub-regional growth center, nurtured by competent and committed leaders; and sustained by empowered and God-centered people living in a balanced environment.

MISSION

The City of Candon is committed to provide quality basic services to its people, particularly the disadvantaged, through research-based modernization, efficient utilization of resources, and sustained linkages with the stakeholders.

OBJECTIVES

SECURITY – To attain food, economic and social security
EQUITY – To provide equal access to resources and opportunities to all citizens
CIVIC ENGAGEMENT AND CITIZENSHIP – To promote a culture of public participation with enhanced stakeholder linkages
TRANSPARENCY AND ACCOUNTABILITY – To institutionalize systems for information access, transparent policy- and decision-making, and professional ethics
SUSTAINABILITY – To ensure a balanced prioritization of programs with active stakeholders’ involvement
DECENTRALIZATION AND SUBSIDIARITY- To promote local autonomy and efficient delegation
EFFICIENCY – To constantly improve service delivery as well as effective investments particularly in infrastructure

FRONTLINE SERVICES

BUSINESS AND INVESTMENT SERVICES

NAME OF OFFICE: CITY BUSINESS PERMITS AND LICENSING OFFICE (CBPLO)

BUSINESS PERMIT APPLICATION (NEW)

ABOUT THE SERVICE: All Enterprises are required to secure a Business License and Mayor’s Permit, and pay business taxes before the start of commercial operations. Business taxes for new enterprises are based on capitalization. Those for succeeding years are computed as a percentage of gross receipts/sales.

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Submit duly accomplished Application Form & other requirements Accept the Application Form for review / evaluation 5-10 minutes • Application Form
• Community Tax Certificate (CTC)/Cedula
• Brgy. Business Clearance
• BIR & DTI Registration
• Zoning Clearance
• Building Clearance
• Environmental Compliance Certificate (ECC)
• Fire Clearance
• Sanitary Clearance None Mary Ann Gadia
Rhea- Mae Lumang
Mylenne Sabate
CBPLO
Prepare Tax Order of Payment for review and recommending approval Then, endorse to Treasury for approval and payment 10-15 minutes None Mary Ann Gadia
Rhea- Mae Lumang
Mary Jean S. Abrero
CBPLO
STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Submit OR together with the requirements Prepare and recommend approval of business permit. Then endorse to the Mayor for approval. 15 minutes None Rhea- Mae Lumang
Mary Jean S. Abrero
CBPLO
Receive copy of business permit, plate/sticker. Release business permits, plate/sticker
5 minutes None Mary Ann Gadia
Rhea- Mae Lumang
Mylenne Sabate
Ben Sanchez
Rodel Gabor
Julimar Valdez CBPLO
TOTAL RESPONSE TIME: 35-45 minutes

• Permits of sari-sari stores are immediately released.
• For other businesses, if the Local Chief Executive (LCE) is not readily available to sign, taxpayers are given claim stubs to receive their permits within 3 days. Some are personally delivered to taxpayers by field inspectors.

BUSINESS PERMIT APPLICATION (RENEWAL)

ABOUT THE SERVICE: All Enterprises are required to secure a Business License and Mayor’s Permit, and pay business taxes before the start of commercial operations. The license must be renewed from January 2 to 20, every year. Penalties are imposed after this period. Payments could be annually, semi-annually or quarterly. Taxes are due on the 1st 20 days each quarter.

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Submit duly accomplished Application Form with the requirements Evaluate requirements for the renewal. Advise taxpayer to proceed to Treasury for assessment 5-10 minutes • Application Form
• Mayor’s Permit of the preceding year
• Business Clearance & Cedula
• Gross Sales Declaration
• Health Cert (for eateries, restaurants & the like)
• Other National and Local Clearances None Rhea-Mae Lumang
Mary Ann Gadia
Mylenne Sabate CBPLO
Submit assessment form Prepare and recommend approval of the Tax Order of Payment (TOP) & advises taxpayer to proceed to Treasury for payment 10-15 minutes • Approved Tax Order of Payment (TOP) None Rhea-Mae Lumang
Mary Ann Gadia
Mary Jean Abrero CBPLO

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Submit papers with the Official Receipt (OR) Prepare and recommend approval of business permit and endorses the same to the Mayor for approval 10 minutes • Official Receipt None Rhea-Mae Lumang
Mary Jean Abrero CBPLO
Receive business permit, plate/sticker Release business permit, plate/sticker
5 minutes None Rhea-Mae Lumang
Mary Ann Gadia
Mylenne Sabate
Ben Sanchez
Julimar Valdez
Rodel Gabor CBPLO
TOTAL RESPONSE TIME: 30-40 minutes

• Business-One-Stop-Shop (B.O.S.S.) is a strategy adopted by the City to facilitate renewal of permits and licenses every January 2-20 of each year.
• Extension of B.O.S.S. period due to unforeseen events/circumstances is allowed by virtue of an Ordinance by the Sangguniang Panlungsod

APPLICATION OF TRICYCLE PERMIT

ABOUT THE SERVICE: Tricycles’ Mayor’s Permits are being issued at CBPLO. The license must be renewed from January 2 to 20, every year. Penalties are imposed after this period. Permit Fees are due on the 1st 20 days each quarter.

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Submit duly Accomplished Form and other requirements Verify and assess tricycle fees. Then advise taxpayer to pay at the treasury 5 minutes • Application Form
• Pre-inspection Forms
• Previous year’s Mayor’s Permit or Official Receipt
• Brgy. Clearance & Cedula
• Photocopy of Latest OR/CR of motor vehicle
• Prof. Driver’s License
• PNP Inspection Report None Nora Galigaro
Alfie Gray CBPLO
Submit official receipt (OR) together with the accomplished forms Print tricycle’s Mayor’s Permit, then approve the permit. 7 minutes None Nora Galigaro
Alfie Gray

Mary Jean S. Abrero CBPLO
Receive tricycle permit, plate/sticker Release the tricycle permit, plate/sticker 5 minutes None Nora Galigaro
Alfie Gray CBPLO
TOTAL RESPONSE TIME: 17 minutes

• New MTOPs are applied and approved at the CTFRB/City Vice Mayor’s Office
• Prior to renewal of permits from January 2-20, advance inspections are being conducted for the whole month of December of the previous year.

NAME OF OFFICE: CITY ASSESSOR’S OFFICE

SECURING OWNER’S COPY OF TAX DECLARATION FOR NEWLY DECLARED PROPERTY (LAND, BUILDINGS & MACHINERIES)

ABOUT THE SERVICE: The Owner’s copy of updated tax declaration is secured upon transfer of ownership of real property from the previous to the new owner. This is done to update the records of the city government and to transfer real property taxation to the new owner.

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Submit the necessary documents and wait for evaluation Evaluate the documents submitted by the owner. 5 minutes • Deed of Conveyance
• Cert. Authorizing Registration (CAR)
• Transfer Tax Receipt
• Photo copy of Title (if titled)
• Copy of approved plan (subdivision, consolidation)
• Sworn Statement
• Building Permit & Plan None Belinda Lomuntad or any
Officer of the Day Appraisal and Assessment Division
Prepare the following documents:
• Projection of Approved Subdivision Plan
• Field Appraisal Assessment Sheets
• Tax Declaration prepared and numbered
• Encodes data 1 hour to 5 days depending on the complexity of the transaction
None Engr. Denia Rubang
Engr. Wally Banasan

Joy Banasan
Arlene Debina
Grace Barandino
Belinda Lomuntad Tax Mapping Division

Appraisal and Assessment Division
STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

• Owner’s Record Form, Property Record Form, Notice of Assessment
Advise the client to pay the tax after appraisal / assessment of the declared property. 1 minute None Engr. Denia Rubang
Engr. Wally Banasan

Joy Banasan
Arlene Debina
Grace Barandino
Belinda Lomuntad Tax Mapping Division

Appraisal and Assessment Division
Endorse the documents to the assistant city assessor for review and recommendation to the city assessor for approval None Daisy M. Laiz

Aida G. Reynante
Pay the property tax Accept payment and issues OR 5 minutes Depending on the computed tax Marissa Gabor
Elvira Valdez CTO
Windows
4 or 5
Present OR and receive the owner’s copy of tax declaration Release the owner’s copy and retain 1 copy & all required documents for office file 3 minutes • O.R. of Real Property Tax None Mila G. Habab Assessment & Records Division
TOTAL RESPONSE TIME: 1 hour and 14 minutes to 5 days

SECURING OF CERTIFICATIONS & TRUE COPY OF TAX DECLARATION OF PROPERTY

ABOUT THE SERVICE: The TAX DECLARATION (TD) serves as the City’s permanent record for every real property unit (Land, building or machinery). A certified true copy of Tax Declaration and certifications of various property holdings, without (no) or with improvements, latest tax declaration thereon may be requested from the City Assessor’s Office.

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Fill out the required form for the request Search the property if existing and prepares the requested document then advises the client to pay certification fees 7 minutes • Request Letter or
(letter request/verbal request)
• Authorization Letter
• Updated real property tax None Arlene Debina
Joy Banasan
Grace Barandino Window 1, Window 3
Pay certification or true copy fee/s Accept payment and issues OR 5 minutes True Copy
P 25.00
Cert.
P 50.00 Marissa Gabor
Elvira Valdez CTO
Windows
4 or 5
Present OR Print the certification /true copy as requested.

Approve and sign the certification / true copy. 1 minute • O.R. of certification or true copy fees None Daisy Laiz
Arlene Debina

Aida G. Reynante Window 1
Receive certification or tax declaration true copy Issue the certification / true copy 1 minute None Daisy Laiz
Arlene Debina
Window 1
TOTAL RESPONSE TIME: 14 minutes
CANCELLATION, REVISION & CORRECTION OF ASSESSMENTS

ABOUT THE SERVICE: This service is requested by clients who would like to cancel, adjust or correct assessment on their real property. The City Assessor’s assessment records are used by the Land Tax Division of the City Treasurer’s Office in computing the annual tax to be paid by owners of land and buildings.

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Request for cancellation, revision/correction Search the property record 2 minutes • Request Letter
• Certificate of Real Property Tax Payments None Engr. Denia Rubang
Engr. Wally Banasan Tax Mapping Division
Accompany Tax Mapper for ocular inspection Conduct ocular inspection accompanied by the client if required 1 day None Engr. Denia Rubang
Engr. Wally Banasan Tax Mapping Division
Validate changes, if any then prepare new copy of Tax Declaration

Approve and sign the new Tax Declaration 10 minutes None Engr. Denia Rubang
Engr. Wally Banasan

Aida G. Reynante Tax Mapping Division
Receive new copy of Tax Declaration Issue copy of the new Tax Declaration 1 minute None Engr. Denia Rubang
Engr. Wally Banasan Tax Mapping Division
TOTAL RESPONSE TIME: 1 day and 13 minutes

ANNOTATION OF MORTGAGE, CANCELLATION OF BAILBONDS, LIENS & ENCUMBRANCES ON TAX DECLARATIONS

ABOUT THE SERVICE: This service is requested to annotate or cancel documents for loan and mortgage purposes.

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Request annotation of tax declaration and present requirements Search the property record and verify it. Advise clients to pay annotation fee 5 minutes • Mortgage Contract
• Cancellation and Discharge of Mortgage
• Bailbond Court Documents None Daisy Laiz
Arlene Debina Window 1
Pay annotation fee Accept payment and issue OR 5 minutes P 50.00 Marissa Gabor
Elvira Valdez CTO
Windows
4 or 5
Present OR and receive annotated copy of Tax Dec. Prepare and issue annotated copy of Tax Dec. & mortgage contract 3 minutes • Official Receipt (OR) None Daisy Laiz
Arlene Debina Window 1
TOTAL RESPONSE TIME: 13 minutes

VERIFICATION OF HISTORY OF REAL PROPERTY TAX ASSESSMENTS AND BASIS OF TRANSFER

ABOUT THE SERVICE: The History of a certain property such as ownerships, improvements, assessments and others may be verified at the City Assessor’s Office.

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Fill out required form for the request Search and trace back the history and basis of transfer. Advise client to pay verification fee 30 minutes to
1 day
(depending on the property/ies) • Proof of Ownership,
• Copy of Tax Declaration or
• Copy of Title None Mila G. Habab,
Jovy G. Fuerte Assessment Records & Mgt. Division
Pay verification fee Accept payment and issues OR 5 minutes P 25.00 Marissa Gabor
Elvira Valdez CTO Windows
4 or 5
Present OR and receive copy of verified property
(if need) Issue copy of verified property (if needed.) 1 minute • Official Receipt (OR) None Mila G. Habab,
Jovy G. Fuerte Assessment Records & Mgt. Division
TOTAL RESPONSE TIME: 36 minutes to 1 day

VERIFICATION AND PRINTING OF LOCATION / VICINITY MAPS

ABOUT THE SERVICE: This service enables clients to identify real property, its ownership and location in the section/tax map at the City Assessor’s Office.

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Present the tax declaration for map printing Verify and search the property records. Then advise client to pay map fee.
Print the requested document (if existing.) 30 minutes

• Photocopy of Title or Tax Declaration None Engr. Denia Rubang Engr. Wally Banasan Tax Mapping Division
Pay map fee Accept payment and issues OR 5 minutes P50.00 Elvira Valdez Marissa Gabor CTO
Windows
4 or 5
Present OR and receive copy of requested map Issue printed map 1 minute • Official Receipt (OR) None Engr. Denia Rubang Engr. Wally Banasan Tax Mapping Division
TOTAL RESPONSE TIME: 36 minutes

NAME OF OFFICE: CITY TREASURY OFFICE (CTO)

PAYMENT OF REAL PROPERTY TAXES

ABOUT THE SERVICE: Owner of land and buildings has to pay real property taxes annually. Taxes are a percentage of the property’s taxable value. Taxable value is computed by multiplying a land or building’s Fair Market Value (FMV) to its assessment Level. Both the FMV and the Assessment Level are based on an ordinance passed by the Sangguniang Panlungsod. Real property tax payments are made at the Land Tax Division of the CTO. Taxpayers may choose to pay on an annual or quarterly basis. Discounts are given to those who pay in advance.

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Present copy of previous year’s Official Receipt (OR), tax declaration or billing statement Search for the name of the Taxpayer and the Appraised Real Property (ARP) number. 2 minutes • Previous Year’s OR
• Tax declaration or
• Billing statement none Gideon G. Gadong Emilyn G. Mamaril Juvy Clavel P. Gacula CTO
Windows
1, 2 or 3
Pay computed amount and receives OR Bill, collect payment and issue OR. 3 minutes Based on the assessed value of the property Gideon G. Gadong Emilyn G. Mamaril Juvy Clavel P. Gacula CTO
Windows
1, 2 or 3
TOTAL RESPONSE TIME: 5 minutes

CERTIFICATION OF 5 YEARS PAYMENT OF REAL PROPERTY TAX

ABOUT THE SERVICE: A Certificate of Real Property Tax Payments for 5 years is required, in certain transactions, such as securing a Building Permit, to prove that taxes on real property have been paid and updated. This may be secured from the Land Tax Division of the CTO.

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Present current year OR or latest tax declaration/ARP number. Check/validate if real property tax was paid for the current year. 2 minutes • Current year real property tax OR
• Latest tax declaration/ARP number None Emilyn Mamaril Juvy Clavel Gacula Lilybeth Galapati Karen Gonzalo CTO
Windows
2 or 3
Pay certification fee Accept payment and issue OR 3 minutes • Latest tax declaration/ARP number P 65.00 Marissa Gabor
Elvira Valdez CTO
Windows
4 or 5
Present OR and wait for the certification Prepare Certification 4 minutes • Official Receipt (OR) None Emilyn Mamaril Juvy Clavel Gacula Lilybeth Galapati Karen Gonzalo CTO
Windows
2 or 3
Receive copy of the certification Sign and issue the certification 1 minute None Emilyn Mamaril Juvy Clavel Gacula Lilybeth Galapati Karen Gonzalo
Bernardita B. Mati CTO
Windows
2 or 3
TOTAL RESPONSE TIME: 10 minutes

CERTIFICATION OF REAL PROPERTY TRANSFER TAX

ABOUT THE SERVICE: A Certificate of Real Property Transfer Tax is required, in certain transactions, such as securing a Building Permit, to prove that taxes on real property transfer have been paid. This may be secured from the Land Tax Division of the CTO.

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Present requirements. Verify and compute the transfer tax 2 minutes • Deed of Conveyance
• Tax Declaration None Lilybeth Galapati Karen Gonzalo CTO
Windows
1 or 2
Pay computed transfer tax Accept payment and issues OR 5 minutes Based on conveyance or market value Elvira Valdez Marissa Gabor CTO
Windows
4 or 5
Present OR Prepare the Certification 2 minutes • Official Receipt (OR) None Lilybeth Galapati Karen Gonzalo Window 1 or 2
Receive the certification Sign and release the Certification 1 minute None Lilybeth Galapati Karen Gonzalo
Bernardita B. Mati Window 1 or 2
TOTAL RESPONSE TIME: 10 minutes

PAYMENT OF COMMUNITY TAX CERTIFICATE (CTC)

ABOUT THE SERVICE: The City Treasurer’s Office (CTO) issues a Community Tax Certificate (CTC) that is required when an individual or corporation:
• acknowledges any document before a notary public
• takes an oath of office upon election or appointment to any position in the government service
• receives any license, certificate or permit from any public authority
• pays any tax or fee
• receives money from any public fund or any salary or wage from any person or corporation
• transacts other official business
STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Fill out the information sheet Encode and print CTC 2 minutes • Information Sheet None Maribeth Manzo CTO
Window 6
Pay the CTC and receive the CTC Accept payment and issue the CTC 1 minutes Based on annual income Maribeth Manzo CTO
Window 6
TOTAL RESPONSE TIME: 3 minutes

ISSUANCE OF OFFICIAL RECEIPTS TO BARANGAY TREASURERS

ABOUT THE SERVICE: Barangay treasurers may secure Official Receipt (OR) to be used in their own respective barangays for any transactions with payment such as issuance of barangay clearances and certifications, including Community Tax Certificate (CTC).

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Request for official receipt (O.R.) Receive Brgy. CTC and verify collections
5 minutes • CTC Form
• RCDs & Cash payments
Based on prices of OR to be issued Marissa Soliven CTO
Treasury 3
Register on the Logbook and receive OR requested Issue OR requested 1 minute None Marissa Soliven CTO
Treasury 3
TOTAL RESPONSE TIME: 6 minutes

SIGNING OF REAL PROPERTY TAX (RPT) CLEARANCE FOR BUSINESS OWNERS

ABOUT THE SERVICE: Real Property Tax Clearance for business owners is required by the City Business Permits and Licensing Office (CBPLO) before issuances of Mayor’s Permit to operate a business within the city.

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Proceed to Real Property Section for verification. Search the business owner properties and verify if payment is updated. 5 minutes • Documents for Business Permit None Lilybeth Galapati Karen Gonzalo CTO
Treasury 3
Receive signed clearance. Sign RP Tax Business Clearance, (if payment is updated, or advises client to pay RP Tax first.) 2 minutes None Lilybeth Galapati Karen Gonzalo

Bernardita B. Mati CTO
Treasury 3
TOTAL RESPONSE TIME: 7 minutes

LIVELIHOOD AND EMPLOYMENT SERVICES

NAME OF OFFICE: OFFICE FOR HUMAN RESOURCE MANAGEMENT (OHRM)
PUBLIC EMPLOYMENT SERVICES OFFICE (PESO)

APPLYING FOR A JOB IN THE CITY GOVERNMENT

ABOUT THE SERVICE: Provide a venue where people could explore simultaneously vicious employment options and actually seek assistance they prefer.

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Check for job vacancies Let the client register in the logbook 2 minutes None OHRM Staff OHRM
Submit Application Letter/Credentials Conduct preliminary interview/scanning of credentials 5 minutes • Scholastic records None Doris G. Manzano OHRM
Wait for Notification If qualified, the client is subject to screening by the PSB 1 day • Comparative Assessment Form None Personnel Selection Board OHRM
Submit Medical Results / NBI / Eligibilities Evaluate, review medical results, NBI and eligibilities 5 minutes • as stated None Doris G. Manzano OHRM
Receive appointment Papers Issue appointment and conducts Orientation 5 minutes • All documents to be attached to the appointment None Doris G. Manzano OHRM
Take Oath Accompany the employee and introduce to the head of office concerned. The CM administers the Oath. 5 minutes • Oath of Office None Doris G. Manzano CM Allen G. Singson MO
TOTAL RESPONSE TIME: 1 day and 22 minutes
APPLYING FOR A JOB OVERSEAS

ABOUT THE SERVICE: Serve as referral and information center for the various agencies and programs of POEA and other government and private recruitment agencies in the area.

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Check posted job vacancies abroad and or inquire at the OHRM Let the client register in the logbook and in Manpower Registration Form 2 minutes • Manpower Registration Form None Maria Venusa G. Manzano Lobby
OHRM
Fill out Application Form/Preliminary interview by the agency/SRA Make referral and Conduct PEOS 5 minutes • Referral Slip/Orientation materials None Doris G. Manzano OHRM
Ready for Hiring/Placement The agency will submit deployment report for evaluation of the PESO Manager 5 minutes • Agency Terminal Report None Doris G. Manzano OHRM
TOTAL RESPONSE TIME: 12 minutes

APPLYING FOR THE SPECIAL PROGRAM FOR THE EMPLOYMENT OF STUDENTS (SPES)

ABOUT THE SERVICE: Provide employment to deserving students and OSY coming from poor families during summer vacation to enable them to pursue their education.

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Submit requirements Let the student register in the logbook and evaluate the requirements 5 minutes • Scholastic Records or Credentials None Maria Venusa G. Manzano OHRM
Report to the CHRMO Preliminary Interview/Briefing/Orientation 15 minutes • SPES FORMS from DOLE None Doris G. Manzano OHRM
Get Office Assignment Accompany the employed students in their office assignments 10 minutes None Rodel M. Llanes OHRM
TOTAL RESPONSE TIME: 30 minutes

AGRICULTURAL SERVICES

NAME OF OFFICE: CITY AGRICULTURE’S OFFICE (CAO)

ACCESSING TECHNICAL ASSISTANCE IN CROP PRODUCTION

ABOUT THE SERVICE: The City Agriculture’s Office (CAO) provides farm input assistance. Assistance comes in the form of certified seeds, fertilizers (although the use of organic fertilizers is being encourage) and herbicides. The cost of inputs is considered as loan and must be paid by the client after harvest. The farmer must approach the Agricultural Technologist (AT) assigned to the barangay for assistance.

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Submit request letter/resolution Review the request letter/resolution. Then approve/disapprove the resolution. 5 minutes • Request Letter
• Resolution None Agricultural Technologists CAO
Receive technical assistance and requested items
(if approved) Provide technical assistance and distribute subsidized seeds and fertilizers. 10 minutes None Agricultural Technologists CAO
TOTAL RESPONSE TIME: 15 minutes

FARMERS TRAINING ON RICE AND CORN

ABOUT THE SERVICE: The service is extended to the members of farmers association on the barangay level. It is a once a week Farmers Field School for 16 weeks (4 months) regarding rice and corn productions. The period covers the planting procedures until harvesting time.

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Submit request letter for the training
Conduct baseline survey and assessment. Then schedule the training 5 minutes • Letter Request
None Agricultural Technologists CAO
Undergoes Farmers Field School Conducts Farmers Field School 4 months (planting to harvesting) • Training Materials None Agricultural Technologists Concerned brgy.
Attends Graduation Conducts Graduation Ceremony. 4 hours
None Agricultural Technologists City hall
TOTAL RESPONSE TIME: 4 months, 4 hours and 5 minutes

ISSUANCE OF AGRICULTURAL CERTIFICATE

ABOUT THE SERVICE: The office issues agricultural certificates to farmers associations or individual members of the association for general purposes. Only legitimate members of the farmers association are allowed to secure agricultural certificate.

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Submit documents and fill out request form Review document presented and advise client to pay certification fee 3 minutes • Tax Declaration
• Land Title
• Request form None Jonathan Barredo

CAO
Pay certification fee Accept payment and issues OR 5 minutes P 65.00 Collecting Clerk CTO
Present OR and receives certification Prepare requested certification.
Approve and issue the certification. 5 minutes
None Jonathan Barredo

Elmor Leaño
CAO
TOTAL RESPONSE TIME: 13 minutes

REGISTRATION OF MOTORIZED BANCA

ABOUT THE SERVICE: The Ordinance Number 449 or an ordinance requiring the registration and licensing of city fisher folk, fishing vessels and fishing gears mandates the City Agriculture Office (CAO) to supervise in the registration of fishing vessel and other fishing materials.

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Present certificate of ownership and fill out registration form
Validate document presented and let clients complete the registration form. Then advise client to pay registration fee 2 minutes • Certificate of Ownership
• Registration Form None Rosario Arreola
Marites Mecos
CAO
Barangay
Present OR of registration fee
Prepare registration form and to be signed by the City Agriculturist and the City Mayor 20 minutes None Rosario Arreola
Elmor L. Leaño
CM Allen G. Singson
CAO
Receive registration papers Assign number of the banca and release registration papers 5 minutes None Rosario Arreola
CAO
TOTAL RESPONSE TIME: 27 minutes

LIVELIHOOD ASSISTANCE FOR RURAL IMPROVEMENT CLUB (R.IC.) MEMBERS

ABOUT THE SERVICE: The office extends help in providing livelihood assistance to all members of the R.I.C.

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Request for livelihood assistance Give requirements checklist 2 minutes None Evelyn Lozano
CAO
Submit requirements Review submitted requirements and checks records of loans
advise client to follow up after 1 day (if loan is granted) 10 minutes • R.I.C. membership proof
• List of recipients
• Project proposal
• Must not have past due loans None Evelyn Lozano
CAO
Wait for the release of the approved financial assistance Prepare necessary documents for approval of the Department Head & for endorsement to the LCE 1 day

None Evelyn Lozano
Elmor Leaño
& CM Allen G. Singson CAO
CMO
Receive financial assistances Release the financial assistance 10 minutes None Evelyn Lozano
CAO
TOTAL RESPONSE TIME: 1 day and 22 minutes

ENVIRONMENTAL SERVICES

NAME OF OFFICE: CITY ENVIRONMENT AND NATURAL RESOURCES OFFICE (CENRO)

AVAILING OF GARBAGE COLLECTION SERVICES

ABOUT THE SERVICE: The City Environment and Natural Resources Office (CENRO) regularly collect garbage from the residences and commercial establishments. However, individuals and firms may still make special requests for garbage collection. This includes those who were not served by the regular garbage route. Requests will be acted upon within 24 hours.

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Call CENRO or Submit Request Letter and fill out request form. Interview the client (location information and contact person) and register on the logbook 5 minutes
• Request Form none
Louie Garnace
CENRO

Receive schedule of garbage pick-up Schedule the pick-up date/time and prepare the job order 5 minutes None Louie Garnace
CENRO

Collect the garbage 30 minutes – 1 hour None CENRO Staff CENRO
Sign the job order after the service had been delivered. Let the client signs the job order 2 minutes None Louie Garnace
CENRO

TOTAL RESPONSE TIME: 42 minutes to 1 hour (depending on the location and amount of garbage)

REHABILITATION/MAINTENANCE OF DENUDED NATURAL RESOURCES and COASTAL RESOURCES MANAGEMENT SERVICES

ABOUT THE SERVICE: The CENRO is responsible for the maintenance and safeguards the natural resources of the city. Any complaints and services for environmental sector are being handled promptly by the office.

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Call CENRO or proceed to CENRO for inquiry Interview the client and register on the logbook. 5 minutes
none
Engr. Ishmael A. Ganaban
Louie Garnace Elmo Llanes Sr. CENRO

Accompany CENRO personnel for site inspection Conduct site inspections/assessment and implement mitigating measures
(If needed) 1 day None Engr. Ishmael A. Ganaban
Louie Garnace Elmo Llanes Sr.
CENRO Staff CENRO

TOTAL RESPONSE TIME: 1 day and 5 minutes

SECURING PERMIT-TO-CUT TREES

ABOUT THE SERVICE: Firms, individuals or entities that wish to cut down trees, even if they are within their property, are required to secure a Permit to Cut Trees.

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Ask procedures on how to secure permit to cut tree Interview and register the client on the logbook, then advise on needed requirements. 5 minutes None CENRO Staff CENRO
Present needed documents Conduct site inspection and assessment then Advise client to pay Permit fee 1 day • Photocopy of Land Title
• Proof of Ownership
• Barangay Clearance
• Cedula (CTC) None Engr. Ishmael A. Ganaban
Louie Garnace
CENRO Staff CENRO
Pay permit fee Accept payment and issue OR 5 minutes P 100.00 Collecting Clerk CTO
Present OR and receive permit Prepare and issue permit 5 minutes • Official Receipt (OR) None Engr. Ishmael A. Ganaban
Louie Garnace CENRO
TOTAL RESPONSE TIME: 1 day and 15 minutes (depending on the location)

GENERAL SERVICES

NAME OF OFFICE: CITY GENERAL SERVICES OFFICE (CGSO)

REQUEST FOR THE USE OF CHAIRS, TENTS AND TABLES

ABOUT THE SERVICE: The CGSO extends assistance to all individuals, agencies, groups or organizations who wishes to request for the use of chairs, tents, and tables.

STEPS/ PROCESS DURATION REQUIREMENT/FORMS FEES PERSON RESPONSIBLE
LOCATION
CLIENT SERVICE PROVIDER

A. FOR GOVERNMENT AGENCIES, CHURCHES AND FOR WAKES
Fill out request form Make an assessment 2 minutes None Winnie Feraldo CGSO
Approve the request 3 minutes • Request form None Reynaldo P. Querubin CGSO
Proceed to the Mayor’s Office for notation • Approved Request form None CM Allen G. Singson CMO
Show the noted request duly signed by the Mayor Schedule the delivery 2 minutes • Noted request None Sammy Jimeno CGSO
TOTAL RESPONSE TIME: 6 minutes

STEPS/ PROCESS DURATION REQUIREMENT/FORMS FEES PERSON RESPONSIBLE
LOCATION
CLIENT SERVICE PROVIDER

B. BUSINESS AND OTHER OCCASION
Fill out request form Make an assessment 2 minutes None Winnie Feraldo CGSO
Approve the request 2 minutes • Request form None Reynaldo P. Querubin CGSO
Proceed to the Treasury Office for payment • Request form Php 2.00/chair Marissa Gabor CTO
Window 3
Proceed to the Mayor’s Office for notation • Approved Request form None CM Allen G. Singson CMO
Show the noted request duly signed together with the Official Receipt Schedule the delivery 2 minutes • Noted Request
• Official Receipt None Sammy Jimeno CGSO
TOTAL RESPONSE TIME: 6 minutes

REQUEST FOR THE USE OF FUNCTION ROOM AND OTHER FACILITIES

ABOUT THE SERVICE: Likewise, the CGSO extends assistance to all individuals, agencies, groups or organizations who wishes to request for the use of function rooms and other government facilities.

STEPS/ PROCESS DURATION REQUIREMENT/FORMS FEES PERSON RESPONSIBLE
LOCATION
CLIENT SERVICE PROVIDER

Show the approved letter of request duly signed by the City Mayor Schedule for the availability and coordinates for the physical arrangement 2 minutes • Approved Request letter None Winnie Feraldo CGSO
TOTAL RESPONSE TIME: 2 minutes
CIVIL REGISTRY SERVICES

NAME OF OFFICE: CITY CIVIL REGISTRY OFFICE (CCRO)

REPUBLIC ACT NO. 3753 mandates the establishment of a civil register in the Philippines were acts, legal instruments and court decrees concerning the civil status of person shall be recorded.

ISSUANCE OF CERTIFIED TRUE COPY OF BIRTH, MARRIAGE, DEATH CERTIFICATE FROM THE REGISTRY BOOK

ABOUT THE SERVICE: Civil Registry documents such as birth, marriage & death certificate may be availed of by securing a certified transcript or photocopy from the office.

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Request for copy and provide information Accept, evaluate and search the information provided 10 minutes None Ma. Lourdes A. Olivas CCRO
Pay certification requested Issue order of payment 5 minutes P50- local P65- abroad Collecting Clerk City Treasury Office
Record request and its OR including the client’s information in the log book. Then prepare the certified true copy. 5 minutes None Ma. Lourdes A. Olivas CCRO
Verifies, checks/reviews the correctness of the entries 2 minutes None Annie Rose G. Abaya CCRO
Receive the certified copy requested CCR sign the certified copy and releases. 1 minute None Engr. John G. Loyac CCRO
TOTAL RESPONSE TIME: 23 minutes
REGISTRATION OF MARRIAGE CERTIFICATES

ABOUT THE SERVICE: For ordinary marriage, the time for submission of the Certificate of Marriage is fifteen (15) days following the solemnization of marriage while for marriage exempt from license requirement; the prescribed period is thirty (30) days,at the place where the marriage was solemnized.

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Present document for registration and wait. Examine the document and assign registry number. 7 minutes Certificate of Marriage
(COM) None Annie Rose G. Abaya CCRO
Receive a copy of the registered document. CCR sign the document and release a copy. 1 minute None Engr. John G. Loyac CCRO
TOTAL RESPONSE TIME: 8 minutes

REGISTRATION OF BIRTH CERTIFICATES

ABOUT THE SERVICE: The birth of a child, being a vital event of person, shall be registered within thirty (30) days from the time of birth in the Office of the Civil Registrar of the city/municipality where the birth occurred.

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Present document for registration and wait. Examine the document and assign registry number. 7 minutes Certificate of Live Birth
(COLB) None Luzviminda G. Jimenez CCRO
Receive a copy of the registered document. CCR sign the document and release a copy. 1 minute None Engr. John G. Loyac CCRO
TOTAL RESPONSE TIME: 8 minutes
REGISTRATION OF DEATH CERTIFICATES

ABOUT THE SERVICE: It shall be the responsibility of the nearest relative or spouse who has knowledge of the death to report the same within forty eight (48) hours if the deceased died without medical attendance. The health officer shall examine the deceased and shall certify as to the cause of death and direct the registration of the death certificate to the Office of the Civil Registrar within the reglamentary period of thirty (30) days.

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Supply vital information about the deceased Prepare the certificate
(In case of deaths occurring in hospitals, clinics or with private physicians, the Death Certificate is prepared by a medical record officer.) 5 minutes None Perlita O. Gabuat CCRO
Bring the document to the City Health Officer and Embalmer Determine the cause of death and sign the document. 10 minutes None Dr. Narciso Ramos, Jr.
Dr. Joy Villanueva City Health Office
Bring the document to the Embalmer Sign the document 5 minutes None Registered Embalmer
Return the document to the CCRO Advise to pay corresponding fee then return for registration of the Death Certificate. 2 minutes None Perlita O. Gabuat CCRO
Pay corresponding fees Accept payment and issue OR

(Transfer of Cadaver if deceased is from other town.) 5 minutes Burial:P50.00 Transfer of Cadaver: P100.00 Rental of New Burial Collecting Clerk City Treasury Office
STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Lot: 5000.00
Interment Fee 560.00
Present official receipt (OR) Assign a registry number to the document then record the official receipt number in a logbook. 2 minutes None Perlita O. Gabuat CCRO
Receive a copy of the document CCR review and sign the document, then release a copy. 1 minute None Engr. John G. Loyac CCRO
TOTAL RESPONSE TIME: 30 minutes

REGISTRATION OF COURT DECREES

ABOUT THE SERVICE: Like other civil registry documents, court decrees concerning the status of a person shall be registered in the civil registrar’s office where the court is functioning, within ten (10) days after the decree/order has become final.

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Present court decree together with the certificate of finality in quadruplicate copies (4 photocopies) Review the document and advise the client to pay corresponding fees.

10 minutes • Decree of Legal Separation
• Court Order to the custody of guardianship or adoption
• Court Order to change entries in any certificate of births, marriage or death
• Declaration of Presumptive Death
• Court Order recognizing or acknowledging of natural children or impugning or denying such recognition or acknowledgment
• Aliases
• Certificate of Finality None Luther John R. Astrero CCRO
Pay registration and certified photocopy fees Accept payment and issue OR 5 minutes Reg. of Court DecisionP100 Certified Photocopy (P100) Birth/Death/ Marriage P65 Collecting Clerk City Treasurer’s Office
STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Present OR Annotate court decree and assign registry number.

Attach endorsement and certification of registration. 20 minutes None Luther John R. Astrero CCRO
Receive the annotated document. CCR review and sign the document, then release a copy. 10 minutes None Engr. John G. Loyac CCRO
TOTAL RESPONSE TIME: 45 minutes

REGISTRATION OF LEGAL INSTRUMENTS

ABOUT THE SERVICE: As a general rule, all legal instruments shall be registered in the civil registry of the place where executed. All legal instruments executed abroad shall be registered in the Civil Registry Office of Manila.

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Present legal instrument and submit the same in quadruplicate copies (4 photocopies) Review the authenticity of the documents 10 minutes

• Affidavit to use the surname of the father (AUSF)
• Marriage Settlement where the marriage was recorded
• Admission of Paternity; and Acknowledgement;
• Legitimation;
• Acknowledgment or Acquisition of citizenship
• Certificate of legal capacity to contract marriage
• Option to elect Philippine citizenship
• Partition and distribution of properties of spouses and delivery of the children’s legitimate; None Luzviminda G. Jimenez CCRO
Pay the registration fee Accept payment and issue OR 5 minutes Registration Fee P100.00
Certified True Copy P100.00
Certification Fee P65.00 Collecting Clerk City Treasury Office

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Present OR and latest Community Tax Certificate (CTC) / Cedula Annotate the document with a registry number. (All legal instruments executed abroad shall be registered in the Civil Registry Office of Manila.) 5 minutes • Official Receipt (OR)
• Cedula None Luzviminda G. Jimenez CCRO
Receive a copy of the annotated document. CCR review and sign the document, then release a copy. 5 minutes None Engr. John G. Loyac CCRO
TOTAL RESPONSE TIME: 25 minutes

APPLYING FOR LEGITIMATION OF NATURAL CHILD

ABOUT THE SERVICE: Legitimation is a remedy by means of which, those who in fact were not born in wedlock and should, therefore, be considered illegitimate, are by fiction, considered legitimate, it being supposed that they were born when their parents were already validly married. (1 Manresa 550). Only children conceived and born outside of wedlock of parents, who, at the time of the conception of the former, were not disqualified by any legal impediment to marry each other, may be legitimated. (Art. 177, Family Code of the Philippines). Legitimation of children by subsequent marriage of parents shall be recorded in the civil registry of the place where the birth was registered.

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Present the required documents in quadruplicate copies (4 photocopies) Review the authenticity of the document and advise client to pay corresponding fees. 10 minutes • Marriage Contract of parents Birth Certificates of child / Joint Affidavit of Legitimation of Parents
• Affidavit of Acknowledgement of Paternity
• Certificate of No Marriage Record (CENOMAR) from NSO None Luzviminda G. Jimenez CCRO
Pay corresponding fees Accept payment and issue OR 5 minutes Legitimation P100 Certified True Copy Birth Certificate P65.00 Collecting Clerk City Treasury Office
Present OR and latest Community Tax Certificate (CTC) / Cedula Prepare the documents 15 minutes • Official Receipt (OR)
• Cedula None Luzviminda G. Jimenez CCRO
STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Receive the copy and sign at the log book. CCR review and sign the document, then release a copy. 5 minutes None Engr. John G. Loyac CCRO
TOTAL RESPONSE TIME: 35 minutes

REQUESTING ENDORSEMENT OF REGISTRY RECORDS TO THE CIVIL REGISTRAR GENERAL

ABOUT THE SERVICE: As a rule, all civil registrars shall submit civil registry documents to the Office of the Civil Registrar General (OCRG) thru their respective NSO provincial offices. There are instances when the NSO cannot issue copy / copies to the interested party because their offices have no available record in its archive, or the current document is still with the NSO provincial office being processed. To facilitate the issuance of request documents, the concerned Provincial Statistics Officer (PSO) or Civil Registrar is required to submit or indorse the needed document on a piecemeal basis to the NSO.

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Request for an endorsement of records to NSO. Search records in the archive and the database. And advise client to pay certification fee 10 minutes • Supporting documents None Ma. Lourdes Olivas Annie Rose Abaya CCRO
Pay corresponding certification fee Accept payment and issue OR 5 minutes Certification Fee ( P 100 ) Collecting clerk City Treasury office
Present OR Prepare all the necessary documents. 15 minutes None Ma. Lourdes Olivas Annie Rose Abaya
Receive endorsement letter & other necessary documents. CCR review, sign and release the endorsement letter and other documents. 5 minutes None Engr. John G. Loyac CCRO
TOTAL RESPONSE TIME: 35 minutes

DELAYED REGISTRATION OF CIVIL REGISTRY RECORDS

ABOUT THE SERVICE: Delayed registration of birth, marriage, death and court decrees-like ordinary registration made at the time of the event-shall be filed at the office of the Civil Registrar General of the place where the event occurred, following the lapse of the reglamentary period to register.

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Present document for delayed registration and other supporting documents in quadruplicate copies (4 photocopies) Verify from the archive whether the record for late registration is available.

Examine the submitted documents for registration.

Advise client to pay corresponding fees. 10 minutes • Certificate of Live Birth (COLB)
• Marriage Contract
• Death Certificate
• NSO Negative Result
• Affidavit of Delayed Registration
• Affidavit of Two (2) Disinterested Persons
• Baptismal Certificate None Luzviminda G. Jimenez Perlita O. Gabuat Luther John R. Astrero CCRO
Pay corresponding fees Accept payment and issue OR 5 minutes P 50 – Local
P 65 Travel abroad Collecting Clerk City Treasury Office
Present OR Interview client and latter administer his/her oath in the affidavit of delayed registration. Then review the documents then sign the same. 5 minutes None Engr. John G. Loyac CCRO

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Client wait Record the document and advise the client to come back after the 10-day reglamentary publication period. 2 minutes None Luzviminda G. Jimenez Perlita O. Gabuat CCRO
Return to claim his newly registered document. Release the copy 10 minutes None Luzviminda G. Jimenez
TOTAL RESPONSE TIME: 32 minutes (plus 10 days publication period)

APPLYING FOR A MARRIAGE LICENSE

ABOUT THE SERVICE: Where a marriage license is required, each of the contracting parties shall file separate sworn application for such license with the proper local civil registrar of the place where either or both of the contracting parties reside. The local civil registrar concerned shall enter all applications for marriage license filed with him in a registry book strictly in the order which the same are received. When the license is issued, the same shall be valid in any part of the Philippines for a period of one hundred twenty days (120) days from date of issue, and shall be deemed automatically cancelled at the expiration of said period if the contracting parties have not made use of it.

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Apply for marriage license Advise clients to submit necessary documents 1 minute None Engr. John G. Loyac
CCRO
Submit necessary documents and

(Appearance of parents is required if below 25 years old.) Examine submitted documents as to their authenticity. 2 minutes • Birth Certificates or
• Baptismal Certificate
• Pre-Marriage Counselling Certificate
• Parental consent if applicant is 18 yrs. old but below 21 yrs. Old
• Parental Advice if applicant is 22 yrs. old but below 25 yrs. Old
• At least one of the contracting parties must be a resident of the place where the local civil registry is located None Perlita O. Gabuat

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

• Certification of legal capacity to marry from their respective Embassy in Manila of a foreigner wishing to marry a Filipino.
• For divorced applicant – Divorce papers
• For widowed applicants – Death Certificate
• Certification of Tree Planting
• Certificate of Marriage Counselling
Fill out the application form for the applicants and other necessary documents, as the case may be. And advise to pay application fees then return to the CCR. 2 minutes None Perlita O. Gabuat CCRO
Pay corresponding application fees Issue OR 5 minutes License Application: P110.00 Counselling Fee: P50.00 Birth Cert.: P50.00 Collecting Clerk City Treasury Office
STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Present OR Attach the OR to the application form then endorses applicants to the CCR for interview and notarization of their application. 1 minute None Perlita O. Gabuat CCRO
Answer the inquires of the CCR Interview and inquire the veracity of the application and information. And notarize their application. 5 minutes None Engr. John G. Loyac CCRO
Advise applicants to come back after ten (10) days mandatory publication period. 1 minute None Perlita O. Gabuat CCRO
Applicant return on the 11th day to claim their marriage license. Prepare the marriage license. And advise them to pay license fee. 5 minutes None Annie Rose Abaya CCRO
Applicant pays the license fee. Accept payment and issue OR 5 minutes License Fee P 48 .00 Cover Fee
P 2. 00 Collecting Clerk City Treasury Office
Receive the marriage license. CCR sign and issue the marriage license. 1 minute None Engr. John G. Loyac Civil Registry Office
TOTAL RESPONSE TIME: 28 minutes (plus 10 days publication period)
FILING PETITION FOR CHANGE OF FIRST NAME (CFN) OR CORRECTION OF CLERICAL ERROR/S (CCE)

ABOUT THE SERVICE: REPUBLIC ACT No. 9048 authorizes the city or municipal civil registrar or the consul general to correct a clerical or typographical error in an entry and/or change of first name of nickname in the civil register without the need of a judicial order. An administrative remedy in nature, it is a departure from the usual judicial process in correcting clerical errors or changing an entry in civil registry documents. It is aimed at according petitioners an expeditious and cheaper way of correcting errors found in his record.

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Petitioner presents the problem about registry records. Determine whether to file Petition for Change of First Name or Petition for Correction of Clerical Error. Then advise the petitioner to submit required supporting documents 10 minutes None Engr. John G. Loyac CCRO
Submit all the required supporting documents. Examine submitted documents and advise client to pay filing fees.

Give the client the prescribed form for the petition which will be filled by the client. 5 minutes • Birth Certificate
• Marriage Certificate
• Death Certificate
• Baptismal Certificate
• Voter Registration Record
• Driver’s License
• Diploma
• ID’S
• Certification of Employment
• Original Transcript of Records
• Passport
• Affidavit of Discrepancy None Engr. John G. Loyac CCRO
STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

• Police \ NBI Clearance
• Land Titles
• Bank Account
Pay the filing fee Accept payment and issues OR 5 minutes Change of Fist Name P3, 000. 00 Clerical Error P1,000 Collecting Clerk City Treasury Office
Present the official receipt (OR) and the duly accomplished petition. Check the petition form correctness and advise client to return after ten (10) days mandatory posting period. 10 minutes • Official Receipt (OR)
• Duly Accomplished Petition Form None Engr. John G. Loyac CCRO
Receive personal copy of the petition Prepare the endorsement of the petition and issue the personal copy. Then advise the client to follow-up at NSO after 1 month. 15 minutes None Engr. John G. Loyac CCRO
Bring the approved petition from NSO Prepare annotated document and endorse the same to NSO 10 minutes None Engr. John G. Loyac CCRO
Receive the annotated documents in SECPA form (security paper) Advises the petitioner to bring the annotated documents to NSO 2 minutes None Engr. John G. Loyac CCRO
TOTAL RESPONSE TIME: 1 hr and 7 minutes (plus the processing period at NSO and 10 days mandatory posting period)
SOCIAL WELFARE SERVICES

NAME OF OFFICE: CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE (CSWDO)

AID TO INDIVIDUAL IN CRISIS SITUATION (AICS)

ABOUT THE SERVICE: The City Social Welfare & Development Office provides financial assistance to individuals and families who are in extremely difficult situation and have in adequate resources.

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Request for financial assistance on Hospitalization, Medical, Burial & Transportation (Balik Probinsiya ) Expenses Assess, interview and give requirements checklist 10 minutes None Maribel Galima Jerry Reyes Fedencia Tejada
Erlito Cacayorin CSWDO
Present needed requirements Validate submitted requirements 20 minutes • Certificate of Indigency
• Medical Certificate
• Billing Statement
• Approval of the Mayor None Alma Gabor CSWDO
Issue Certificate of Eligibility to be signed by the Barangay Captain 5 minutes None Maribel Galima Jerry Reyes Fedencia Tejada Alma Gabor CSWDO
STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Submit duly signed Certificate of Eligibility
(BA Form 206) Prepare and process voucher to Budget, Accounting and Treasury Offices 1 day • Certificate of Eligibility None Maribel Galima Jerry Reyes Fedencia Tejada Alma Gabor CSWDO
Sign receiving copy and claim the check Issue approved/signed check 5 minutes • 2 valid IDs None Rowela Madarang
Jennifer Clemeno City Treasury Office
TOTAL RESPONSE TIME: 1 day and 40 minutes

PRE-MARRIAGE COUNSELLING

ABOUT THE SERVICE: The office is extending help for would be couples who are seeking marriage licence from CCRO through pre-marriage counselling program.

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Apply for pre-marriage counselling certificate Furnish marriage Expectation Inventory Questionnaire 2 minutes • Referral from Local Civil Registry None Fedencia Tejada Erlito Cacayorin Alma Gabor CSWDO
Answer the Marriage Expectation Inventory Counsel the would be couple 1 hour None Fedencia Tejada Erlito Cacayorin Alma Gabor CSWDO
Receive Pre-Marriage Counselling Certificate Issue Pre-Marriage Counselling Certificate and instruct the client to return to the CCRO. 5 minutes None Alma Gabor CSWDO
TOTAL RESPONSE TIME: 1 hour and 7 minutes
EMERGENCY SHELTER ASSISTANCE (ESA)/CORE SHELTER ASSISTANCE (CSA)

ABOUT THE SERVICE: This refers to the provision of limited financial and material assistance to help families construct/repair their houses which are partially or totally destroyed by natural or man-made disasters. To ensure its effectiveness, it involves social preparation/mobilization of beneficiaries and the community.

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Request financial assistance on materials for partially & totally damaged houses Assess, interview and present requirements checklist. 2 minutes None Maribel Galima
Jerry Reyes
Alma Gabor CSWDO
Present the needed requirements Validate submitted requirements and issue Certificate of Eligibility (BA Form 206) to be signed by the Barangay Captain 10 minutes • Pictures of damaged house
• Estimation of needed Materials
• Approval of the Mayor None Maribel Galima
Jerry Reyes
Alma Gabor CSWDO
Present BA Form 206 signed by the Barangay Captain Prepare and process voucher to Budget, Accounting and Treasury Offices 1 day • Certificate of Eligibility (BA Form 206) None Maribel Galima
Jerry Reyes
Alma Gabor CSWDO
Sign receiving copy and claim the check Issue approved/signed check 5 minutes • 2 valid IDs None Rowela Madarang
Jennifer Clemeno City Treasury Office
TOTAL RESPONSE TIME: 1 day and 17 minutes

ISSUANCE OF SENIOR CITIZEN’S IDENTIFICATION CARD (ID)

ABOUT THE SERVICE: REPUBLIC ACT NO. 7432 – An act to maximize the contribution of Senior Citizens to nation building, grant benefits and special privileges and for other purposes. The issuance of ID is mandated by the Senior Citizen’s Act.

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Apply for Senior Citizen’s ID Interview applicant and furnish application form 5 minutes None Susan Nono Office of the Senior Citizen’s Affair (OSCA)

San Nicolas Candon City

Fill out the Application Form Check the application form and provide requirements checklist 5 minutes • Application Form None Susan Nono
Present needed requirements Validate submitted requirements 5 minutes • Birth Certificate
• 1×1 ID picture None Susan Nono
Prepare the ID and advice client to claim it after 1 day for approval of the City Mayor. 1 day None Susan Nono
Receive the ID Issue the ID 2 minutes None Susan Nono
TOTAL RESPONSE TIME: 1 day and 17 minutes

ISSUANCES OF PURCHASE SLIP AND/OR GROCERY BOOKLET TO SENIOR CITIZEN MEMBERS

ABOUT THE SERVICE: Likewise, the issuances of purchase slip and grocery booklet are required by the Senior Citizen’s Act.

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Present Senior Citizen’s ID Validate the ID 5 minutes • Senior Citizen’s ID None Susan Nono OSCA
Receive Purchase Slip and/or Grocery Booklet Prepare and issue Purchase Slip and/or Grocery Booklet 15 minutes None Susan Nono OSCA
TOTAL RESPONSE TIME: 20 minutes

FINANCIAL ASSISTANCE TO DECEASED SENIOR CITIZEN (FADSC)

ABOUT THE SERVICE: Among the privileges and benefits granted to a senior citizen is the financial assistance in case of death of a member.

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Request financial assistance for deceased Senior Citizen Member Assess, interview and present requirements needed 2 minutes None Susan Nono
Alma Gabor
OSCA
Present the Death Certificate

Issue of Certificate of Eligibility to be signed by the Barangay Captain and Senior Citizen President 10 minutes • Death Certificate of the Senior Citizen

None Susan Nono
Alma Gabor
OSCA
Present the Duly signed Certificate of Eligibility Prepare and process voucher to Budget, Accounting and Treasury Offices 1 day • Certificate of Eligibility None OSCA
Sign receiving copy and claim the check Issue approved/signed check 5 minutes • 2 valid IDs None Rowela Madarang
Jennifer Clemeno City Treasury Office
TOTAL RESPONSE TIME: 1 day and 17 minutes

RICE ASSISTANCE TO DECEASED SENIOR CITIZEN (1 cavan -NFA)

ABOUT THE SERVICE: Granting of rice assistance for deceased senior citizen is another aid extended by the CSWDO.

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Present Death Certificate Validate the document 1 minute • Death Certificate of the Senior Citizen None Susan Nono
Alma Gabor OSCA
Receive Rice Slip Prepare and issue Rice Slip then advises the client to claim it at the MAP Bigasan, Wet Market 9 minutes None Susan Nono
Alma Gabor OSCA
TOTAL RESPONSE TIME: 10 minutes

RICE ASSISTANCE PROGRAM TO INDIGENT FAMILIES

ABOUT THE SERVICE: The program is extended to families who are less fortunate in life and in need of immediate help & assistance.

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Request rice assistance Assess and interview then advise the client to secure rice slip approved by the City Mayor and provide certificate of Indigency from the barangay captain. 10 minutes None Maribel Galima Jerry Reyes Alma Gabor CSWDO
Submit necessary requirements Validate submitted requirements 10 minutes • Certificate of Indigency
• Rice Slip from the Mayor None Maribel Galima Jerry Reyes Alma Gabor CSWDO
Receive rice slip Issue rice slip and advise the client to claim from it at the MAP Bigasan, Wet Market 5 minutes None Maribel Galima Jerry Reyes Alma Gabor CSWDO
TOTAL RESPONSE TIME: 25 minutes

ISSUANCE OF SOLICITATION PERMIT

ABOUT THE SERVICE: A solicitation permit from CSWDO is needed to organized solicitation programs such as selling raffle tickets and solicitation envelopes from a legitimate organization or barangay associations within the city.

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Apply for Solicitation Permit Give application form and the requirements checklist 3 minutes None Maribel Galima Jerry Reyes Alma Gabor CSWDO
Submit duly accomplish application form and requirements Validate application form and requirements submitted. Prepare the permit and advise client to pay permit fee 30 minutes • Application form
• Requesting letter
• Minutes of Meeting
• Sample Ticket/envelope
• Receipt from Treasury None Maribel Galima Jerry Reyes Alma Gabor CSWDO
Pay corresponding permit fee Accept payment and issue OR 5 minutes P 100.00
Collecting Clerk City Treasury Office
Present OR Release Solicitation Permit 2 minutes None Maribel Galima Jerry Reyes Alma Gabor CSWDO
TOTAL RESPONSE TIME: 40 minutes

SELF-EMPLOYMENT ASSISTANCE (SEA) / MARKET LOAN

ABOUT THE SERVICE: The program is extended to any small enterprises that are qualified to be granted with market loan.

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Request for capital assistance to establish small business Interview and advice client to present endorsement letter from the City Mayor for approval and City Treasurer for availability of funds. Gives other requirements checklist. 5 minutes

None Erlito Cacayorin CSWDO
Submit endorsement letter and other needed requirements Review and validate submitted requirements. Then conduct home visit/ business inspection. 1 day • Endorsement Letter from the City Mayor
• Availability of Funds from the City Treasurer
• Business Permit None Erlito Cacayorin
Alma Gabor CSWDO

Place of home and /or business
Sign the agreement Prepare the loan agreement papers and let the client sign the agreement. 5 minutes None Erlito Cacayorin
Alma Gabor CSWDO
Prepare and process voucher to Budget, Accounting & Treasury Offices 1 day None Erlito Cacayorin
Alma Gabor CSWDO
Claim the check Issue approved/signed check 5 minutes None Rowela Madarang
Jennifer Clemeno City Treasury Office
TOTAL RESPONSE TIME: 2 days and 15 minutes

ISSUANCE OF CERTIFICATE OF INDIGENCY

ABOUT THE SERVICE: A Certificate of Indigency is required by concerned agencies before it can accept program beneficiaries.

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Present Certificate of Indigency from the barangay Interview the client and prepare the certificate 15 minutes • Certificate of Indigency duly signed by the Barangay Captain None Maribel Galima Jerry Reyes Erlito Cacayorin Alma Gabor CSWDO
Receive Certificate of Indigency Issue Certificate of Indigency 2 minutes None Maribel Galima Jerry Reyes Erlito Cacayorin Alma Gabor CSWDO
TOTAL RESPONSE TIME: 17 minutes

SECURING SOCIAL CASE STUDY REPORT / REFERRAL LETTER

ABOUT THE SERVICE: Before a beneficiary can avail of any assistance from national agencies concerned; he/she is required to secure a Social Case Study Report or referral letter from the CSWDO.

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Request for a social case study report Assess and interview the client. Then cite necessary requirements. 15 minutes None Maribel Galima
Alma Gabor CSWDO
Present needed requirements Validate the requirements and conduct home visit. 1 day • Medical Abstract
• Billing Statement None Maribel Galima
Alma Gabor CSWDO
Prepares the report. 4 hours None Maribel Galima
Alma Gabor CSWDO
Receive Social Case Study Report Issue Social Case Study Report 5 minutes None Maribel Galima
Alma Gabor CSWDO
TOTAL RESPONSE TIME: 1 day, 4 hours and 20 minutes

ASSIST WOMEN AND CHILDREN IN DIFFICULT CIRCUMSTANCES SUCH AS RAPE, PHYSICALLY AND EMOTIONALLY- ABUSED

ABOUT THE SERVICE: Welfare Program – refers to the provision of social welfare services to disadvantaged women ages 18-59 to promote their welfare with specific attention to the prevention and/or eradication of their exploitation in any form as well as the promotion of skills for employment and self-actualization. The CSWDO assists children and youth whose basic needs have been deliberately unattended to by their parents or guardians, or have been victims of any form of child abuse.

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Request assistance to their problem. Interview and advise the client to submit necessary requirements 15 minutes None Maribel Galima Alma Gabor CSWDO
Submit necessary requirements Assess and validate submitted requirements 10 minutes • Medical Certificate
• Police Report None Maribel Galima Alma Gabor CSWDO
Client attend to the counselling Gives advice and counsels the client.
Then refer the client to other agency if necessary. 3 hours None Maribel Galima Alma Gabor CSWDO
TOTAL RESPONSE TIME: 3 hours and 25 minutes (case to case basis)

ASSIST CHILDREN IN CONFLICT WITH THE LAW

ABOUT THE SERVICE: The CSWDO assists children and youth whose basic needs have been deliberately unattended to by their parents or guardians that are in conflict with the law.

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

1. FOR MINORS BELOW 15 YEARS OLD REFERRED BY PNP OR BRGY. OFFICIALS
Request assistance for minors Assess and validate circumstances presented by the referring person. 1 hour • Police Report
• Birth Certificate of the Minor None Maribel Galima Alma Gabor CSWDO
Counsel child as well as the parent and schedule further counselling sessions. 3 hours None Maribel Galima Alma Gabor CSWDO
Counsel the child together with parents 3-6 months None Maribel Galima Alma Gabor CSWDO
Commit the child to the parents/guardian None Maribel Galima Alma Gabor CSWDO
TOTAL RESPONSE TIME: 3-6 months and 4 hours (case to case basis)

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

2. FOR 15 YEARS OLD MINORS AND ABOVE BUT BELOW 18 YEARS OLD FILED IN THE COURT
Request assistance for minors Assess, interview and validate circumstances presented by the referring person or agency 1 hour • Police Report
• Birth Certificate of the Minor
• Court Order None Maribel Galima Alma Gabor CSWDO
Counsel child as well as the parents. The commit the child to the parents/guardian 3 hours None Maribel Galima Alma Gabor CSWDO
Conduct home visit. 7 days None Maribel Galima Alma Gabor CSWDO
Prepare and submit assessment report to the court. 1 day None Maribel Galima Alma Gabor CSWDO
TOTAL RESPONSE TIME: 8 days and 4 hours (case to case basis)

ASSISTANCE TO VICTIM/S OF NATURAL CALAMITIES

ABOUT THE SERVICE: Disaster Relief this refers to the provision of timely and appropriate assistance to help alleviate the conditions/situations of distressed/displaced individuals/families and those who are victims of disaster and are in need of food, clothing, temporary shelter, emotional and moral support, thru efficient and effective management of evaluation center/institution of Ready-to Eat/mass feeding, crisis debriefing sessions and provision of financial/material assistance.

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Report damages and request assistance Validate reports and the Barangay Captain issues certificate of Eligibility 1 day
None Brgy. Officials
Day Care Workers
Respective Barangays
Present Certificate of Eligibility Validate the reports and provide immediate assistance. • Certificate of Eligibility from the Barangay Officials
None All CSWDO Staff
CSWDO
TOTAL RESPONSE TIME: 1 day (case to case basis)

ASSIST AND REFER MENTAL PATIENT/DRUG DEPENDENTS FOR MEDICAL INTERVENTION AND REHABILITATION

ABOUT THE SERVICE: Likewise, the CSDWO extends its help to any citizen of the city that needs assistance for mental patient or any drug depended cases.

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Request for hospital referral Assess and interview the client, then enlist the needed requirements 5 minutes None Maribel Galima
Jerry Reyes
Fedencia Tejada
Alma Gabor CSWDO
Present needed requirements Validate submitted requirements 20 minutes • Medical Certificate
• Court Order
• Drug Test Result None Maribel Galima
Jerry Reyes
Fedencia Tejada
Alma Gabor CSWDO
Prepare necessary documents and referral to concerned hospital or rehabilitation center 3 days None Maribel Galima
Jerry Reyes
Fedencia Tejada
Alma Gabor CSWDO
Accompany the client to the hospital or rehabilitation center 1 day None Maribel Galima
Jerry Reyes
Fedencia Tejada
Alma Gabor CSWDO
TOTAL RESPONSE TIME: 4 days and 25 minutes (case to case basis)

ASSISTANCE TO OUT OF SCHOOL YOUTHS (OSY) ANG GABAY SA TULOY-ARAL PROGRAM (AGSTAP)

ABOUT THE SERVICE: Qualified OSY will be granted scholarship program under the Office of the City Mayor.

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Apply for scholarship program and present needed requirements Interview and validate submitted requirements and conducts home visit. 3 days • Certificate of Indigent
• School Record None Jerry Reyes
Alma Gabor CSWDO
Inform OSY of the result of the validation. 5 minutes None Jerry Reyes
Alma Gabor CSWDO
Receive recommending approval and other supporting papers endorsed to the City Mayor (If client is qualified) Prepare and issue necessary papers and recommending approval. Advises client to submit documents to the office of the City Mayor for approval. 30 minutes None Jerry Reyes
Alma Gabor CSWDO
TOTAL RESPONSE TIME: 3 days and 35 minutes (case to case basis)

ASSISTANCE TO PERSONS WITH DISABILITIES

ABOUT THE SERVICE: The CSWDO extends assistance to any indigent person with disabilities within the city.

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

1. FINANCIAL ASSISTANCE
Please refer to Aid to Individual in Crisis Situation (AICS)
2. ISSUANCE OF ID
Apply for PWD ID and present needed requirements Assess, interview and validate submitted requirements 10 minutes • Duly accomplished Application Form
• 2 pcs 1×1 ID pictures None Espiritu Baclayen Maribel Galima Jerry Reyes Alma Gabor CSWDO
Receive the ID Prepare the ID and issue after the approval of the City Mayor 3 hours None Espiritu Baclayen Maribel Galima Jerry Reyes Alma Gabor CSWDO
TOTAL RESPONSE TIME: 3 hours and 10 minutes

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

3. ASSISTIVE DEVICES
Request for assistive device Present needed requirements Assess, interview and validates submitted requirements 10 minutes • Duly accomplished Application Form
• Case Study report from a registered Social Worker None Espiritu Baclayen Maribel Galima Jerry Reyes Alma Gabor CSWDO
Prepares necessary request papers and endorsement to the City Mayor for approval 20 minutes None Espiritu Baclayen Maribel Galima Jerry Reyes Alma Gabor CSWDO
Receives the assistive device Issues the assistive device Depending on the duration of purchase None Espiritu Baclayen Maribel Galima Jerry Reyes Alma Gabor CSWDO
TOTAL RESPONSE TIME: 3 months and 30 minutes (case to case basis)

ASSISTANCE TO SOLO PARENT

ABOUT THE SERVICE: Likewise, the office extends help to qualified solo parents who are in need of financial assistance for their children.

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

1. FINANCIAL ASSISTANCE
Please refer to Aid to Individual in Crisis Situation (AICS)
2. ISSUANCE OF SOLO PARENT ID
Applies for Solo Parent ID and present needed requirements Assess, interview & validate submitted requirements 5 minutes • Proof of being a Solo Parent (e.g. death certificate, annulment, certification of abandonment)
• Certificate of Indigency
• Medical Certificate
• Hospital Bills None Maribel Galima Alma Gabor
CSWDO
Receive ID Prepare the ID and issue after the approval of the City Mayor 3 hours None Maribel Galima Alma Gabor
CSWDO
TOTAL RESPONSE TIME: 3 hours and 10 minutes (case to case basis)

HEALTH SERVICES

NAME OF OFFICE: CITY HEALTH OFFICE (CHO)

AVAILING OF OUT PATIENT CONSULTATION

ABOUT THE SERVICE: The purpose of this service is to diagnose and treat illness and give appropriate medical services. Service is available at the City Health Office (CHO) to any person/individual who needs medical assistance.

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Request medical consultation Admit and register the client on the logbook, then assign control number 5 minutes None Maritess Diaz
Alicia Neri CHO
Enter the Physician’s Room when number is called. Examine the patient and provide prescription note 5 minutes minimum depending on nature of patient’s complain/illness None Dr. Narciso Ramos
Dr. Joy Villanueva CHO
Show prescription and receive medicines
(if available)if not send to BNB where they belong Read prescription note and provide the needed medicines (if available)and institute intervention/s as the physician may require as suturing, dressing and administration of injectable medicines
– sends clients to BHS thru CHM for follow – up 5 minutes None Grace Ragandap
Fe Diasen
JoAnne Castillo Donalyn Liquete CHO
TOTAL RESPONSE TIME: 15 – 30 minutes

AVAILING OF REPRODUCTIVE TRACT EXAMINATIONS

ABOUT THE SERVICE: The CHO runs an aggressive reproductive tract health program, especially for workers in the entertainment industry. The purpose of the program is to identify and treat clients with Sexually Transmissible Infections. Those who pass the examinations are given a Health Card.

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Request medical lab examination Assess the client needs and provide assessment form for payment of fees 5 minutes None Lydia Pagaduan
Rowena Chua CHO Lab
Pay laboratory fees Accept payment and issues OR 5 minutes • Assessment form Based from assessment Elma Mangaya CHO
Present OR Examine the patient and provide necessary laboratory examinations 5 minutes P50.00 Lydia Pagaduan
Rowena Chua CHO Lab
Receive the results & health card Release the results and advise to proceed to the physician for those with pertinent results 10 minutes None Lydia Pagaduan
Rowena Chua
Dr. Narciso Ramos
Dr. Joy Villanueva CHO Lab
TOTAL RESPONSE TIME: 25 minutes

AVAILING OF IMMUNIZATION SERVICES

ABOUT THE SERVICE: The purpose of this service is to immunize children 0 to 11 months old from 7 immunizable diseases. The CHO also immunizes pregnant mothers to prevent the occurrence of Tetanus Neonatorum in infants. This service is provided free.

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Request immunization Register the client and provide vaccination card 3 minutes None Midwife on duty CHO
Avail vaccination procedure Provide vaccination procedure 5 minutes • Vaccination Card None Midwife on duty CHO
Undergo Orientation after the vaccination procedure Orient the mothers about the side effect of the vaccines and provide next schedule of the next immunization 5 minutes None Jo Anne Castillo CHO
TOTAL RESPONSE TIME: 13 minutes

AVAILING OF MATERNAL HEALTH SERVICE

ABOUT THE SERVICE: The CHO provides a comprehensive maternal care program for pregnant and lactating mothers. The service is free.

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Request maternal health services Admit the client and accomplish the Home-Based Maternity Record Card of the mother 5 minutes • HBMR forms None Midwife on duty CHO
Enter the Pre-Natal Room Accompany the client to the Pre-Natal Room and examines the client 5 minutes None Midwife on duty CHO
Receive medicines Provide medicines, vitamins and Tetanus toxoid if due (if available) 5 minutes None Midwife on duty CHO
Listen to advices and instructions Give health education on proper nutrition, maternity care, breastfeeding and immunization. Emphasize the importance of pre-natal check-up 5 minutes None Fe Diasen CHO
TOTAL RESPONSE TIME: 20 minutes

AVAILING FAMILY PLANNING SERVICE

ABOUT THE SERVICE: The CHO manages a Family Planning Program. This is available, for free, to all clients.

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Request for family planning services Admit the client and register at the Logbook 2 minutes None Donalyn Liquete Midwife on duty CHO
Undergo Family Planning lecture & counselling Provides Family Planning lecture and counselling 15 minutes None Midwife on duty CHO
Receive contraceptives such as pills, injectable, condom, etc. if requested and available Conduct medical evaluation for new acceptors only. Then interview the past history of contraception and register at the logbook/DMPA Card 30 minutes None Donalyn Liqute CHO
TOTAL RESPONSE TIME: 47 minutes

AVAILING ANTI-TB DRUGS /ANTI- LEPROSY DRUGS

ABOUT THE SERVICE: The CHO manages an anti-tuberculosis and Leprosy Control Program. The purpose is to identify and treat patients with tuberculosis (TB) and Leprosy. Drugs and medicine are provided free-of-charge.

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Request services on TB/ Leprosy Program of CHO Provide instructions and requirements needed 5 minutes None Grace Ragandap CHO
Submit requirements Receive requirement and gives sputum cup to the client for admission at the laboratory 2 minutes • Leprosy Reporting form
• X-ray Film None Grace Ragandap CHO
Collect sputum/ skin slit smear Instruct patient on how to collect sputum 5 minutes • sputum None Rowena Chua CHO
Enrol to DOTS/ Leprosy program Enrol or register the patient and issues treatment card 5 minutes • 3 sputum exam results None Grace Ragandap CHO
Listen to the lectures Give lectures about DOT program 2 minutes None Grace Ragandap CHO
Receive initial medicines and other prescriptions Issue initial drug supply and advise patient to come back for monitoring 2 minutes None Grace Ragandap CHO
TOTAL RESPONSE TIME: 21 minutes

SECURING HEALTH / MEDICAL CERTIFICATE

ABOUT THE SERVICE: Firms and government agencies may require Health Certificates from certain persons. This is especially true for those who are applying for a driver’s license with the Land Transportation Office (LTO) and people seeking employment. Schools also require students to secure a Medical Certificate before they are allowed to enrol.

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

1. DRIVER’S LICENSE
Approach CHO personnel for drug testing Admit and instruct patient to submit urine sample 5 minutes None Rowena Chua CHO
Submit urine sample Receive urine sample and perform drug testing procedures. Advise the patient to pay testing and certification fees 45 minutes • Urine Specimen None Lydia Pagaduan CHO
Pay testing and certification fees Accept payment and issue OR 5 minutes P200.00
P65.00 Elma Mangaya CHO
Submit OR Release the testing results. Then issue certificate for signature of the Health Officer 5 minutes None Rowena Chua CHO
Receive medical certificate Sign and release the medical certificate. 2 minutes None Dr. Narciso Ramos
Dr. Joy Villanueva CHO
TOTAL RESPONSE TIME: 1 hour and 2 minutes

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

2. FOR EMPLOYMENT AND OTHER PURPOSES
Approach CHO personnel for medical examination and lab. Tests (CBC, UA, FBS, SPUTUM) Admit and instruct patient to provide needed specimens 5 minutes UA– P40.00
CBC- 30.00
FBS – 80.00
Bld. Typing – 40.00 Lydia Pagaduan CHO
Submit needed specimens Collect & extract specimens. Then advise client to pay lab testing and certification fees 45 minutes • Specimen Bottles
• Reagents None Lydia Pagaduan CHO
Pay lab testing and certification fees Accept payment and issue OR 5 minutes • Lab testing assessment Based on lab exam Elma Mangaya CHO
Present OR Release the testing results. Then issue certificate for signature of the Health Officer 5 minutes None Lydia Pagaduan CHO
Receive medical certificate Sign and release the medical certificate. 2 minutes None Dr. Narciso Ramos
Dr. Joy Villanueva CHO
TOTAL RESPONSE TIME: 1 hour and 2 minutes

LABORATORY HEALTH SERVICES

ABOUT THE SERVICE: The City Health Office provides Laboratory health services for specimen testing and analysis as may be required by a physician. The service includes, Urinalysis, Fecalysis, CBC, Hgb, Hct, Blood typing, Hepa B, FBS, Skin Smear, Sputum Exam, Drug Testing and other laboratory examinations.

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Request for laboratory examination Receive the request and advise client to pay corresponding fee/s

Fill out Laboratory Testing Form/s 6 minutes • Laboratory Testing Form None Lydia Pagaduan
Rowena Chua CHO Laboratory
Pay laboratory fee/s Collect payment and issue official receipt 2 minutes • Laboratory Testing Form Based on examination needed Elma Mangaya CHO
Present OR and submit specimen Supervise specimen collection. Collect specimen and label them. Perform laboratory examination 15 minutes – 1 hour None Lydia Pagaduan
Rowena Chua CHO Laboratory
Receive laboratory results Record and release the results 3 minutes None Lydia Pagaduan
Rowena Chua CHO Laboratory
TOTAL RESPONSE TIME: 1 hour and 2 minutes

AVAILING OF DENTAL EXAM

ABOUT THE SERVICE: This service is available to pre-school and school-age children, pregnant mothers and other adults to prevent and treat periodontal diseases. Clients may avail of the service at the CHO on Tuesdays, Wednesdays and Thursdays.

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Register and get patients number Assist patients to register and get number. 5 minutes None Agnes Sagun CHO
Wait until number is called Direct patient at dental room together with the patient’s form 1 minute • Patient’s form None Agnes Sagun CHO
Undergo teeth examination Examine the teeth and advises to pay dental fee (if extraction is needed). 10 minutes None Dr. Cristy Ann Panganiban CHO
Pay dental fee Accept payment and issue OR 5 minutes P50.00/ tooth Elma Mangaya CHO
Present OR and undergoes tooth extraction. Extract the tooth and gives medicine. Then instruct patients on proper tooth care. 20 minutes None Dr. Cristy Ann Panganiban CHO
TOTAL RESPONSE TIME: 41 minutes

AVAILING OF NUTRITION COUNSELLING PROGRAM

ABOUT THE SERVICE: The City Health Office extends services on nutrition counselling to the people of Candon who are in need of nutritional advices and guidance especially on nutritional status of their children.

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Approach the nutrition officer for counselling Nutritionist interview and assess the client. Refer the client to the physician if necessary. 5-10 minutes • Assessment Form None Nimfa Pascua CHO
Counsel the client and prepare the diet guide. Schedule the next visit of the client. 10-15 minutes None Nimfa Pascua CHO
Sign the logbook Let the client sign the logbook. 1 minute None Nimfa Pascua CHO
TOTAL RESPONSE TIME: 16-26 minutes

AVAILING OF SANITATION AND ENVIRONMENTAL SERVICES FOR SAFE AND POTABLE DRINKING WATER

ABOUT THE SERVICE: Provision of safe and potable drinking water will prevent the community from different water-borne diseases and eventually promote/improve their quality of life. The City Health Office provides services for Site Selection of drinking water supply sources, Certificate of Potability of Drinking Water Supply Sources for water refilling stations, Site Inspection for water refilling stations, issuance of Sanitary Permit and disinfection or chlorination of drinking water sources if found positive with contamination.

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Request for the services Interview the client and schedule the conduct of sanitary survey or inspection. 5 minutes None Angie Rubang
Fe Ponce
Elyrose Novida CHO
Conduct inspection / sanitary survey. Collect water sample or disinfect water if contaminated. 20 minutes None Angie Rubang
Fe Ponce
Elyrose Novida CHO
Submit water sample to DOH accredited water testing laboratory and get result of analysis for Certificate of Potability. 4 days
(release of result) None Angie Rubang
Fe Ponce
Elyrose Novida CHO
Receive certification or permit Recommend approval and issue certification or permit if found to be potable and clean.
Approve the issuance of certification or permit 5 minutes None Angie Rubang
Fe Ponce
Elyrose Novida

Dr. Narciso Ramos
Dr. Joy Villanueva CHO
TOTAL RESPONSE TIME: 30 minutes to 4 days
AVAILING HEALTH CERTIFICATE OF FOOD HANDLERS

ABOUT THE SERVICE: Food handlers play an important role in the preparation, handling, protection and storage of foods. Food handlers, therefore, shall be free from any diseases that can be transmitted through the food they prepare, cook and serve.

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Request for the issuance of Health Certificate Asses corresponding laboratory fees and health certificate fee 2 minutes None Angie Rubang
Fe Ponce
Elyrose Novida CHO
Pay certification and laboratory fees Received payment and issue official receipt 2 minutes • Assessment form Cert.-P50
Fecalysis-25
Hepa B-200
Drug Test- 200 Elma Mangaya
(as required)
(as required)
Lydia Pagaduan CHO

Submit specimen to the laboratory Received specimen & examine Fecalysis, Hepa B test or Drug Test 10- 45 minutes
None Lydia Pagaduan CHO
Receive result of laboratory Issue result of laboratory 2 minutes
None Lydia Pagaduan
Rowena Chua CHO
Proceed to Sanitary Inspector room Record the lab. results and prepare Health Certificate 5 minutes

• Laboratory Result None Fe Ponce
Elyrose Novida
CHO
Receive certificate Recommend the approval and issue the Health Certificate.

Approve issuance of Health Certificate 4 minutes None Angie Rubang

Dr. Narciso Ramos
Dr. Joy Villanueva CHO
TOTAL RESPONSE TIME: 25 – 60 minutes
SECURING SANITARY PERMIT

ABOUT THE SERVICE: Improper preparation, handling, protection and storage of foods may cause food spoilage which eventually causes food-borne diseases, food poisoning and food intoxication. It is therefore important that all establishments especially food establishments must comply with the regulations and secure Sanitary Permit.

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Submit requirements Check application form, Health Certificate and other requirements. 5 minutes • Application Form
• Health Certificate
• Other Requirements None Fe Ponce
Elyrose Novida CHO

Accompany the sanitary inspector/s Conduct inspection if necessary for food establishments. Then
issue Sanitary Order if not complied with IRR on Food Sanitation 35 minutes P50.00 permit fee is included in business annual inspection fees Angie Rubang
Fe Ponce
Elyrose Novida CHO

Receive the Sanitary Permit Prepare the permit.

Recommend for the approval and issuance.

Approve Sanitary Permit issuance. 7 minutes None Fe Ponce
Elyrose Novida

Angie Rubang

Dr. Narciso Ramos
Dr. Joy Villanueva CHO
TOTAL RESPONSE TIME: 47 minutes

AVAILING OF FOGGING OPERATION TO DENGUE ENDEMIC SCHOOL AND BARANGAY

ABOUT THE SERVICE: Dengue remains to be one of the leading causes of morbidity and mortality. It is a serious public health problem in our country. Diseases highly prone to endemics like dengue fever, diseases management is always complimented by vector control such as space spraying (fogging). It aims to reduce the infective adult vector population &/or reduce the life span of the infective adult female preventing the transmission of the parasite or virus to susceptible host

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Request fogging operation Conduct epidemiological investigation & assess if search & destroy of breeding sites had been conducted 30 minutes • Epidemiological questionnaire on dengue fever None Angie Rubang
Fe Ponce
Elyrose Novida
Midwife concern
Brgy. Dengue Brigade CHO
Endemic
Barangay / School
Coordinate with the person responsible regarding supplies needed Schedule fogging operations & prepare supplies needed 15 minutes • Fogging chemicals diesel
• Premium gasoline None
CHO
Inform the community about the fogging operation Conduct/ supervise fogging operation Depend on the # of household/ classroom to be fogged • Service vehicle None RSI
Midwife Concern
Dionisio Bagaoi
Brgy. Officials/Tanod Endemic Barangay / School
TOTAL RESPONSE TIME: 45 minutes to 1 day

ECONOMIC SERVICES

NAME OF OFFICE: CITY ECONOMIC ENTERPRISE DEVELOPMENT & MANAGEMENT OFFICE (CEEDMO)

STALL APPLICANTS / STALL OWNERS / MARKET GOERS

ABOUT THE SERVICE: City Economic Enterprise Development & Management Office extends help for stall applicants, owners and market goers to any queries regarding market services.

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON
RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Inquire regarding vacant stalls/ complaint regarding stalls/ complaint of market goers Attend queries regarding stalls & recommendation for the approval of lease / complaints of stall owner/complaints of buying public regarding peace & order & other criminal activities at the Candon City Market. 5 minutes None
None
Albert R. Abaya
CEEDMO

Fills out form needed Advises the client to approach concern official/employee 10 minutes None None Albert R. Abaya
CEEDMO

TOTAL RESPONSE TIME: 15 minutes

RENEWAL OF STALLS/CLEARANCES

ABOUT THE SERVICE: Every year, stall owners must renew contract of lease and secure market clearance before renewing contract.

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON
RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Present latest copy of Official receipts and previous lease contract/clearances Issuance of Lease Contract / Market Clearance / Certification 10 minutes
Official receipts and clearance from BPLO
P50.00
Maxwell De Castro
Bernadeth Pascua
CEEDMO
Fill out application form Advise the client to proceed to the Mayor’s Office for approval 5 minutes None None Maxwell De Castro
Bernadeth Pascua CEEDMO
Furnish copy of the approved contract of lease to the CEEDMO File the contract of lease 2 minutes None None Maxwell De Castro
Bernadeth Pascua
CEEDMO
TOTAL RESPONSE TIME: 17 minutes

ISSUANCE OF CASH TICKETS

ABOUT THE SERVICE: It is the responsibility of the City Economic Enterprise Development & Management Office to issue cash tickets and accept payments of fees based on quantity of commodities that are being sold.

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON
RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Show their commodities for sell Issue cash ticket based on quantity of commodities 5 minutes/client
None
Based on quantity of commodities Milagros Ramos
Estelita Galdones
Agrifina Raguro
Anastacia Gacusan Public Market
Wet Market
Candon Mall
& Arcade
Show ticket to the market inspector Check the tickets 2 minutes None None Maxwell de Castro
Orlando Barredo
Victorino Martinez
Bernadeth Pascua Public Market
Wet Market
Candon Mall
& Arcade
TOTAL RESPONSE TIME: 7 minutes

MARKET GOERS ASSISTANCE

ABOUT THE SERVICE: The City Economic Enterprise Development & Management Office extends help to market goes for queries regarding where about in the market including services that the office may offer.

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON
RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Inquire regarding where about of the different commodities Accompany the market goers or show the sketch 2 minutes/client None None
Eduardo Dario
Ticket Checker
Market Inspector Public Market
Wet Market
Candon Mall
& Arcade
TOTAL RESPONSE TIME: 2 minutes
VETERINARY SERVICES

NAME OF OFFICE: CITY VETERINARY OFFICE

SLAUGHTER HOUSE SERVICES

ABOUT THE SERVICE: Slaughter house services cover inspection of meat/ meat by products at the City abattoir and branding of animals (cattle, carabao).

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Present Slaughter Permit & certificate of ownership. Receive document presented
2 minutes • Slaughter Permit
• Certificate of ownership
None Danilo Ortiz
Generoso Rodriguez Slaughter house
Pay registration fee Accept payment and issues OR 2 minutes P60/1hog
P110/1cattle Danilo Ortiz
Generoso Rodriguez Slaughter house
Prepare animals for anti mortem inspection. Conduct anti mortem inspection. (Impose proper identification and scheduling of animals for slaughter.) 10 minutes none Danilo Ortiz
Generoso Rodriguez Slaughter house
Slaughter the animals Observe proper procedure in slaughtering animals 40 minutes None Danilo Ortiz
Generoso Rodriguez Slaughter house
Prepare the meat for post mortem inspection. Conduct post mortem inspection 5 minutes None Danilo Ortiz
Generoso Rodriguez Slaughter house
Bring meat to wet market Release the meat (ready for selling) 1 minutes • Inspection mark None Danilo Ortiz
Generoso Rodriguez Slaughter house
TOTAL RESPONSE TIME: 60 minutes (1 hour)
CONDUCT IMMUNIZATION, TREATMENT, DEWORMING AND OTHER SERVICES TO ANIMALS

ABOUT THE SERVICE: The City Veterinary Office conducts animal immunization/vaccination, treatment, deworming, artificial insemination, castration and branding of animals within the city.

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Approach office personnel and request for the service. Register the client and set the schedule of the service. 2 minutes • Community Tax Certificate (CTC) / Cedula
• Certificate of Previous Vaccination
• Marking Tools (for branding)
• Certificate of Ownership (for branding) None Dr. Rolando Maranion
Michael Casiño
Gener Alvaro
Danilo Ortiz
Veterinary Office
or
Place of client
Pay service fee and accompany office personnel. Conduct the service Half day
(depends on the location and number of animals) P80.00 / animal
(for branding only) Dr. Rolando Maranion
Michael Casiño
Gener Alvaro
Danilo Ortiz Veterinary Office
or
Place of client
TOTAL RESPONSE TIME: Half day and 2 minutes

COOPERATIVE SERVICES

NAME OF OFFICE: OFFICE FOR THE DEVELOPMENT OF COOPERATIVES

COOPERATIVE ORGANIZATIONAL ASSISTANCE

ABOUT THE SERVICE: The office provides technical assistance in organizing new cooperatives and registers them at Cooperative Development Authority (CDA).

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Seek advice on how to organize a primary cooperative Register and interview the client, then schedule the seminar/training. 30 minutes None Officer of the Day Office for the Development of Cooperatives
Organize the pre-membership seminars, trainings/workshop Conduct the seminars and trainings for prospective members of the Cooperative. After the training, advise the clients to accomplish registration documents provided by the office 2 days • Visual aids
• Training materials
• Check list
• Attendance Sheet None Rosario Guerrero
Maria Dayap Office for the Development of Cooperatives
Present registration documents Verify registration documents. If documents are complete, prepares endorsement letter to Cooperative Development Authority 30 minutes • Registration Documents None Maria Dayap
Ryan Victor Abaya
Office for the Development of Cooperatives
STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Receive the verified registration documents and endorsement letter Issue the verified registration documents and endorsement letter 5 minutes None Rosario Guerrero
Office for the Development of Cooperatives
TOTAL RESPONSE TIME: 2 days and 65 minutes

COOPERATIVE MANAGEMENT ASSISTANCE

ABOUT THE SERVICE: The office extends help in accomplishing the Cooperative Development Plan of every registered and active Cooperative within the city.

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Ask assistance on accomplishing Cooperative Development Plan Interview clients and schedule the planning session. Provide requirements and request strict attendance. 30 minutes None Ryan Victor Abaya
Elisa Bautista Office for the Development of Cooperatives
Present the needed requirements Assist in the preparation of required documents for the Cooperative Development Plan Half day • Sample Programs
• Samples Resolutions
• Projects proposals None Maria Dayap
Ryan Victor Abaya Office for the Development of Cooperatives
Furnish the Office of the approved Coop. Development Plan Receive copy and review the documents.
(Continuously monitors the implementation of the plan) 30 minutes None Maria Dayap
Ryan Victor Abaya Office for the Development of Cooperatives
TOTAL RESPONSE TIME: 1 and half day

CONDUCT TRAINING, SEMINAR AND WORKSHOP

ABOUT THE SERVICE: Likewise, expertise on trainings, seminars and workshops for cooperatives are also extended to any registered cooperatives within the city.

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Submit schedule of cooperative in house trainings, seminars, workshop and requests for assistance Schedule the trainings, seminars/workshop 15 minutes None Maria Dayap
Ryan Victor Abaya Office for the Development of Cooperatives
Organize the training/seminar Conduct the trainings, seminars/ workshop 2 day • Visual aid
• Training materials None Rosario Guerrero
Maria Dayap Office for the Development of Cooperatives
TOTAL RESPONSE TIME: 2 day and 15 minutes

INFORMATION SERVICES

NAME OF OFFICE: OFFICE FOR PUBLIC INFORMATION

DATA / NEWS / PHOTO RELEASES

ABOUT THE SERVICE: The office is responsible in publishing any public information, news and other important document regarding the city.

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Request copy Register the clients on the Log book 1 minute
None Any Office Staff Office for Public Information
Receive the documents needed Interview the clients and release document needed 5 minutes – 2 hours None Leoncio Balbin Jr.
Any Office Staff Office for Public Information
TOTAL RESPONSE TIME: 6 minutes to 2 hours

VISITOR’S TOUR

ABOUT THE SERVICE: The office is responsible in accommodating any visitors from different LGUs, NGAs and even private groups that wishes to travel/visit around the city.

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Present Request Letter Inquire about the purpose and expected time of arrival • Request Letter approved by the City Mayor None Edlyn G. Gray
Engr. Patrick Cortes Office for Public Information
Coordinate with concerned City Officials and Mayor’s Office Staff None Edlyn G. Gray
Engr. Patrick Cortes
Office for Public Information
Courtesy Call and tours within the city Accompany tourists to their destinations around the city None Any Office Staff Office for Public Information
TOTAL RESPONSE TIME: It depends upon the itinerary of the visitors

EXECUTIVE SERVICES

NAME OF OFFICE: CITY MAYOR’S OFFICE

ISSUANCE OF SPECIAL MAYOR’S PERMIT

ABOUT THE SERVICE: Corporations, groups and other entities that wish to stage a motorcade/parade around the city are required to get a permit from the CMO prior to the scheduled activity. This ensures coordination and orderly traffic management during the activity. Likewise, promotional activities, streamers, tarpaulins, signboards and use of government facilities are required to secure special Mayor’s Permit.

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Submit letter request Accept the letter request and present it to the Mayor for approval 3 minutes • Letter Request None Grace Ramos
Carolyn Cabanting
Sheryl Naungayan
Luzviminda Fernandez
Jinky Barnachea City Mayor’s Office
If request is approved, advise the client to proceed to the following offices for assessment: 30 minutes Based from the assessment

Engineering Office
 for streamers, tarpaulins & signboards CEO

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

CEEDMO
 for product promotional activities CEEDMO

General Services Office
 for use of facilities GSO

Treasury Office
 for payment of fees CTO
Submit required documents Review submitted documents and prepare the Mayor’s Permit 3 minutes • Duly approved letter request
• Official Receipt (OR) None Grace Ramos
Carolyn Cabanting
Sheryl Naungayan
Luzviminda Fernandez
Jinky Barnachea City Mayor’s Office
Receive the Mayor’s Permit Issue the permit 2 minutes None Grace Ramos
Carolyn Cabanting
Sheryl Naungayan
Luzviminda Fernandez
Jinky Barnachea City Mayor’s Office
TOTAL RESPONSE TIME: 38 minutes

ISSUANCE OF MAYOR’S CLEARANCE

ABOUT THE SERVICE: Individuals who wishes to apply for a firearms license as well a seeking employment especially to the Philippine National Police and other legal purposes are required to secure Mayor’s Clearance. This document can be secured from the CMO.

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Submit requirements for clearance Check requirements, then advises client to pay clearance fee at the Treasury Office 5 minutes • Police Clearance
• Community Tax Certificate (CTC) None Grace Ramos
Carolyn Cabanting
Sheryl Naungayan
Luzviminda Fernandez
Jinky Barnachea City Mayor’s Office
Present Official Receipt (OR) Prepare the clearance and present to the City Mayor for approval 10 minutes • Official Receipt (OR) None Grace Ramos
Carolyn Cabanting
Sheryl Naungayan
Luzviminda Fernandez
Jinky Barnachea City Mayor’s Office
Receive the Mayor’s Clearance Issue the clearance 2 minutes None Grace Ramos
Carolyn Cabanting
Sheryl Naungayan
Luzviminda Fernandez
Jinky Barnachea City Mayor’s Office
TOTAL RESPONSE TIME: 17 minutes

ISSUANCE OF MAYOR’S RECOMMENDATION ( EMPLOYMENT/ PDAF)

ABOUT THE SERVICE: Agencies requires their recruits to secure a Recommendation before they are allowed to apply. Likewise, hospitals needing assistance for indigent patients, requires the recommendation letter from the mayor. This document can be secured from the CMO.

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Submit requirements for recommendation Check requirements then prepare the recommendation letter and present it together with supporting documents to the City Mayor for approval 15 minutes • Letter Request
• Barangay Endorsement
• Certificate of Indigency from the Punong Barangay None Grace L. Ramos
Carolyn Cabanting
Sheryl Naungayan
Luzviminda Fernandez
Jinky Barnachea City Mayor’s Office
Receive recommendation letter Issue the recommendation letter 2 minutes None Grace L. Ramos
Carolyn Cabanting
Sheryl Naungayan
Luzviminda Fernandez
Jinky Barnachea City Mayor’s Office
TOTAL RESPONSE TIME: 17 minutes

ISSUANCE OF MAYOR’S CERTIFICATION

ABOUT THE SERVICE: Some schools and overseas employment agencies require their students/recruits to secure a Certificate of Good Moral Character before they are allowed to enrol or apply. This document can be secured from the CMO.

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Submit requirement for certification Check requirements then prepare certification and presents to the City Mayor for approval. 15 minutes • Proof of Identification
• Barangay Certification None Grace L. Ramos
Carolyn Cabanting
Sheryl Naungayan
Luzviminda Fernandez
Jinky Barnachea City Mayor’s Office
Receive the certification Issue certification 2 minutes None Grace L. Ramos
Carolyn Cabanting
Sheryl Naungayan
Luzviminda Fernandez
Jinky Barnachea City Mayor’s Office
TOTAL RESPONSE TIME: 17 minutes

SCHEDULE OF MARRIAGE / WEDDING SOLEMNIZATION

ABOUT THE SERVICE: Likewise, the City Mayor’s Office extends assistance in conducting civil marriage/wedding solemnization. In the absence of the City Mayor, the City Vice Mayor officiate the solemnization.

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Request for a schedule of wedding solemnization and present requirements Review the requirements and coordinate with the City Mayor on the wedding schedule 7 minutes • Marriage License None Carolyn Cabanting City Mayor’s Office
Receive confirmation of the date of wedding Confirm date, time and place of wedding 3 minutes None Carolyn Cabanting City Mayor’s Office
TOTAL RESPONSE TIME: 10 minutes

REQUESTS FOR AMBULANCE OR OTHER CITY VEHICLES

ABOUT THE SERVICE: The city government also provides assistance to its constituents needing urgent transfer of patients to hospitals thru the city ambulance and for groups/organizations requesting for transportation.

STEPS / PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Submit letter of request Check availability of vehicle then present letter to the City Mayor for approval 3 minutes • Accomplished requests form
• Letter Request approved by the City Mayor None Marilyn Pitargue
Evangeline Libatique City Mayor’s Office
Receive confirmation for the use of vehicle Confirm reservation and schedule the use of vehicle 3 minutes None Marilyn Pitargue
Evangeline Libatique City Mayor’s Office
TOTAL RESPONSE TIME: 6 minutes

ENGINEERING SERVICES

NAME OF OFFICE: CITY ENGINEERING OFFICE (CEO)

SECURING BUILDING PERMIT

ABOUT THE SERVICE: A BUILDING PERMIT is required prior to construction, erection, alteration, major repair, or renovation or conversion of any building/structure owned by government or private entities. The permit becomes null and void if work does not commence within 1 year from the date of such permit, or if the building or work is suspended or abandoned at any time after it has been commenced for a period of 120 days.

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Submit duly accomplished requirements Verify the documents and prepare the Letter of Endorsement to Bureau of Fire Protection (BFP) 18 minutes • 5 sets of plan in Blue Print
• Architectural
• Structural
• Sanitary
• Electrical
• Mechanical (if needed)
• Other requirements None Engr. Osmond Gabayan
Antonio A. Mati, Jr.
CEO
Submit Letter of Endorsement to BFP Assess fees and prepare Letter of Endorsement to CEO 30 minutes • Letter of Endorsement from CEO Based on Fire Code Fire Inspection Team BFP
Submit Letter of approval from BFP Assess fees and advise client to pay the corresponding fees 5 minutes • BFP Letter of Approval
• Plans and other required documents Based on Building Code Engr. Osmond Gabayan
Antonio A. Mati, Jr.
STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Pay corresponding fees at the City Treasury Office (CTO) Accept payment and issue Official Receipt (OR) 5 minutes • Assessment from BFP and CEO Based on Assessment Collecting Clerk CTO
Present OR Prepare Permit and other requirements ready for approval of the Building Official 5 minutes • Official Receipt None Engr. Osmond Gabayan
Antonio A. Mati, Jr.
CEO
Sign and approve the Permit 2 minutes • Duly accomplished forms and requirements None Engr. Esteban F. Martinez CEO
Receive the Building Permit Issue the approved permit and let the client signs at the logbook 2 minutes None Engr. Osmond Gabayan
Antonio A. Mati, Jr. CEO
TOTAL RESPONSE TIME: 1 hour and 7 minutes

SECURING BUILDING INSPECTION CLEARANCE FOR BUSINESS LICENSE

ABOUT THE SERVICE: Business Enterprises are required to secure building inspection approval from the City Engineer’s Office before the start of commercial operations and during the annual renewal of business permits. This is part of the process for securing a business license/Mayor’s Permit.

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Present application forms from the BPLO and other requirements Assess fees
(Site inspection will be conducted for new applicants – approximately 1 day) 5 minutes • Application form
• Assessment form
• Previous Year’s Clearance
None Engr. Romy Bucalen
Engr. Osmond Gabayan CEO
Make necessary corrections in compliance with the building code if any Prepare inspection reports and clearance 30 minutes None Engr. Romy Bucalen
Engr. Osmond Gabayan CEO
Receive the clearance. Sign and issue the clearance 5 minutes None Engr. Esteban F. Martinez CEO
TOTAL RESPONSE TIME: 40 minutes

SECURING ELECTRICAL INSTALLATION PERMIT (EIP – FOR SMALL SCALE DWELLING UNITS ONLY) AND OTHER PERMITS

ABOUT THE SERVICE: ASIDE FROM a Building Permit, the Office of the Building Official/City Engineer issues other permits that are require before the renovation, construction or demolition of any structure.

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Submit requirements to secure permit Verify and evaluate the submitted documents

Assess fees (if documents are complete) and advise client to pay the corresponding fees 25 minutes • Barangay Clearance (EIP)
• Photocopy of Latest Real Property Tax OR (EIP)
• Applications form and other forms as may be required (3 copies)
• Cedula (CTC)
• Lot Plan/s (fencing)
• Picture/s (demolition)
• Letter Request None Engr. Osmond Gabayan CEO
Pay corresponding fees Accept payment and issues OR 5 minutes • Assessment from CEO Based on assessment Collecting Clerk CTO
Windows
4 & 5
Return to CEO and submits OR Prepare the permit and other necessary documents 25 minutes • Official Receipt (OR) None Any CEO Staff CEO
Receive the permit Approve and sign the permit 5 minutes • Permit papers and other documents None Engr. Esteban F. Martinez CEO
TOTAL RESPONSE TIME: 60 minutes
OTHER SERVICES

NAME OF OFFICE: OFFICE OF THE CITY PLANNING AND DEVELOPMENT COORDINATOR (OCPDC)

SECURING ZONING CLEARANCE FOR BUSINESS PERMIT

ABOUT THE SERVICE: ALL ENTERPRISES are required to secure a Zoning Clearance upon application for Business Permit to ensure that the enterprise is allowed in the chosen location as per the City Land Use Plan (CLUP), and other relevant zoning and land use ordinances.

STEPS/PROCESS DURATION REQUIREMENTS/FORMS FEES PERSON RESPONSIBLE LOCATION
CLIENT SERVICE PROVIDER

Present complete documents Check, review and verify the documents 5 minutes • Application Form from BPLO
• Zoning Clearance for Building Permit (new)
• Previous Clearance (renewal) P 50.00
Any CPDC staff OCPDC
Receive a copy of the zoning clearance Prepare, sign, and issue the zoning clearance 5 minutes None Any CPDC staff

Engr. Naulie G. Cabanting OCPDC
TOTAL RESPONSE TIME: 10 minutes

FEEDBACK AND REDRESS MECHANISM

FEEDBACK MECHANISMS

In availing/securing any of the services in the City of Candon as defined in this Charter, a client/applicant who may feel that the service provider or office personnel are not providing the expected courtesy, transparency, honesty and efficiency, the applicant is strongly encouraged to bring this to the attention to the City Mayor or to the head of office concerned.

The head of office will call the concerned staff and discuss the matter in the presence of the applicant/feedback giver. If the applicant is not satisfied with the response of the staff and the way the department head resolve the issue, the applicant can also go directly to the Human Resource Management Officer for proper settlement.

All offices are provided with Customer Feedback forms for every applicant/client to fill up and submit the same to the City Mayor, HRMO or to the Department Head concerned.

Applicants/clients are also encouraged to suggest ways and processes to further improve the quality of service. These suggestions will be taken up by the Steering Committee in consultation with the Task Force members.

COMPLAINTS PROCEDURES

FILING PROCEDURES/STEPS

If applicants or clients are dissatisfied and may not be happy with the services being provided/availed of, he/she can secure a complaint form from the Complaint Desk, accomplish the forms with the supporting documents if any and submit the accomplished complaint forms to the Desk Officer of the Complaint Desk located at the Lobby of the City Hall or send through the Post Office if the complainant cannot go to the Desk Officer. Complaints should be submitted within a period of 30 days after the commission of such act.

If complainants cannot go to the City Hall but can access to the internet he/she may down load the complaint forms from the website (www.candon.ph.com), accomplished them on line and send together with any supporting documents. He/she may also down load the complaint forms, print them, accomplish the forms and send through the post office addressed to the Complaint Desk Officer at the City Hall. Or the complainant can also call at these telephone numbers (077)742-5235 and (077)742-5931.

MANAGEMENT OF THE COMPLAINT

1. Upon receipt of the complaints whether thru website, post or personally submitted, the Desk Officer shall forward the complaint to the City Mayor for his information. The City Mayor shall route the same to the head of the department where the subject of the complaint (staff) belongs.

2. The head of the department shall call the attention of the concerned staff and inform him/her about the complaints raised against him/her and allow him/her to answer the allegations within three (3) days.

3. After receipt of the answer from the subject employee, the department head shall notify the complainant in writing and inform him of the answer of the subject employee (admitting the mistake being done, apologize with a promise not to do it anymore).

3. The City Mayor /department head shall inform the public and thank them for airing the mistakes being done by employees and will ensure that they will do their best to review policies and procedures to stop from happening again. They will also ensure that complaints against any employee shall be addressed, monitored and treated in order to improve the delivery of services and ensure that the best and quality services are provided to all their clients.

CANDON CITY ADMINISTRATION
(2007 – 2010)

ALLEN G. SINGSON
City Mayor

NESTOR R. ITCHON
City Vice-Mayor

SPM ALFONSO D. SINGSON
SPM RHODANA C. ABRERO
SPM OSEAS I. DIASEN
SPM FRANCISCO L. BONA JR.
SPM GEORGE T. VALDEZ
SPM JULIO P. ACANCE
SPM FREDELINO L. BALAGOT JR.
SPM MARIA ELIZA M. GACUSANA
SPM ROSARIO M. VILLALOBOS
SPM ARISTEO V. VALDEZ

ABC PRES. NOEL D. SINGSON
SKF PRES. ANGELA C. ITCHON

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One Response

  1. nice article, thank’s for the info

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